L&I Program Support Supervisor 2

Full Job Description

Please Note: This opportunity and is open to current Labor & Industries employees only.

Job Highlights

As you seeking an opportunity to utilize your employee development and leadership skills? Do you want to be a part of a dynamic, goal-oriented team dedicated to providing excellent customer service?

If this sounds like you, consider applying today to join the Department of Labor & Industries (L&I’s), Self Insurance Program as the next Program Support Supervisor 2.

This is your chance to lead our highly specialized Claims Initiation Unit. You will provide supervision, oversight, and encouragement to your team as they go about their daily tasks.

The Claims Initiation team is responsible for answering customer calls and performing a high volume of data entry.

The essential work this team performs has a direct impact on Self-Insurance Adjudicators and external customers.

You will be responsible for guiding your team as you implement instructions, directions and changes in program policies and procedures, and other activities that demand your team’s time.

You will have the opportunity to identify problems and determine a more effective and efficient way for you and your team to provide accurate and timely service to claim managers, injured workers, employers and providers.

Additionally, you will provide training and encourage both technical and professional development that will contribute to your team members’ long-term growth and development.

Why Work for us:

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers.

We help employers meet safety and health standards and inspect workplaces when alerted to hazards.

As administrators of the state's workers' compensation system, we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness.

Our rules and enforcement programs help ensure workers are paid what they are owed, that children and teens' work hours are limited, and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

L&I’s Self Insurance Program certifies self-insurers, monitors, and regulates self-insured employer claim actions which are subject to many statutes, rules and agency policies.

The Self-Insurance Program is dedicated to supporting employers and protecting workers by providing impartial oversight and timely, expert services to the self-insured community.

Requirements

Some of what you will do:

• Coach, supervise, assign work duties and evaluate performance of employees.
• Conduct interviews and make recommendations for hiring.
• Train, mentor and perform work checks of all new employees.
• Meet regularly with staff, communicate and set work expectations.
• Provide feedback and identify training needs to enhance the skills of the team while ensuring prompt, courteous service that meets or exceeds the expectations of both internal and external customers.
• Manage personnel issues, prioritizing and assigning work, and monitoring the success of your team, including ensuring production and quality levels are met by reviewing production reports and performing monthly QA on initiated claims.
• Identify and manage backlogs.
• Work collaboratively with other supervisors and program leadership to build camaraderie and to provide consistent services throughout the program.
• Prepare budget recommendations for upper management regarding staff and equipment.
• Provide annual budget summaries and projections for office supply orders for the programs.
• And much more!

Qualifications

Required:

• The ability to take action to learn and grow.
  
  
• The ability to take action to meet the needs of others.
  
  
• High school graduation or equivalent.

AND

• Three (3) years of applicable experience in the program specialty.

OR

Equivalent education/experience

Desired:

• 6 months experience in a call-center environment.
  
• 6 months experience in an L&I data entry environment.
  
• Three years applicable experience, preferably in claims initiation or related field.
  
• Customer service experience and six months supervisory or lead experience preferred.
  
  
• The ability to type 50 WPM accounting for errors.
  
• Ability to lead and motivate staff to meet or exceed performance expectations.
  
• Experience using personal computers, software such as MS Word, EXCEL, L&I related software, and other programs to produce timely and accurate work products that fully satisfy the demands of the assignment.

Additional Information

Things You Need To Know

At L&I, your voice matters. L&I is a diverse state agency dedicated to the safety, health and security of Washington's 3.3 million workers. Watch this brief video and learn more about why L&I is an employer of choice.

L&I provides a modern work environment and excellent benefits including paid leave, tuition reimbursement, Infants at Work Program and a generous retirement package for qualified employees at the end of their career. Click on the “Benefits” tab to learn more.

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

For this position, teleworking is permitted most of the time. You should expect to work in office at least once a week or more often dependent upon your team and business needs, or to attend in person meetings and training. The assigned duty station for this position is Tumwater, Washington.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position.

Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter.

If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice

Prior to placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9.

The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs.

Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge.

It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service.

We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer.

Persons with a disability who need an accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700.

TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact Angela Laramie at hrbtu@lni.wa.gov.
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