L&I Office Assistant 3, Self-Insurance

Full Job Description

Job Highlights

Bring your skills and talents to Labor & Industries, the employer of choice. Join our team and work in a positive, goal-oriented atmosphere. L&I’s Insurance Services’ Claims Initiation unit is seeking an office assistant looking for a challenge, and who is eager to grow and develop their skills.

If selected, your primary duties for this position include reviewing and processing incoming documents in the department’s mainframe system, answering incoming telephone calls, and providing support to Claims Unit supervisors and peers.

As an Office Assistant 3, you will also accomplish this work by multitasking in a fast-paced environment.

If this sounds like you, or something that interests you, apply today!

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers.

We help employers meet safety and health standards and inspect workplaces when alerted to hazards.

As administrators of the state's workers' compensation system, we are similar to a large insurance company, providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness.

Our rules and enforcement programs also help ensure workers are paid what they are owed, that children's and teens' work hours are limited, and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

Requirements

Some of what you’ll do:

• Independently reviews and analyzes a large volume of incoming doc types in ORION imaging and determines whether further action is needed
• Reviews all incoming Board of Industrial Insurance Appeals (BIIA) documents
• Identifies new protests to determinative orders and worker disputes to claim adjudicators.
• Receives incoming campus mail and distributes to other sections within the program.
• Processes letters for certified mail and outgoing translations.
• Preps outgoing mail for campus pickup.
• Reviews Notice of Representation requests, adds and removes worker and self-insured employer attorneys from claims, and sends correspondences to the appropriate parties.
• Processes CD requests.
• And much more!

Qualifications

Required:

• High school diploma or equivalent.
• Two (2) years of clerical and/or data entry experience.
• Ability to type a minimum of 40 wpm including reduction for errors (verified through certified typing assessment, see below).

***A screenshot of a Medium Text 5-minute typing assessment. To see a typing assessment that meets the requirements, visit http://www.typingtest.com/.***

AND

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Desired:

• Ability to answer multi-line telephones, take messages, transfer calls, and provide excellent customer service.
• Dependability, punctuality, and good attendance are essential to this position.
• Ability to apply appropriate force to push/pull items weighing up to 30 pounds using hands, carts, and other work aids.
• Ability to sit and stand for long periods of time.
• Ability to manage time, prioritize work to best accomplish the workload and manage the work schedule without waiting for supervisor directions, yet recognize when supervisor direction is needed.
• Excellent written and verbal communication skills. Must be able to answer questions and provide clarification appropriately to the knowledge and understanding of the customer.
• Receptive to change and adaptable to new situations and processes.
• Ability to effectively communicate with and assist difficult people. Must be able to respond in an appropriate manner to reduce or minimize potential conflict and maintain a working relationship yet know when it’s appropriate to remove themselves from the situation and contact the supervisor.

Additional Information

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

For this position, there is a minimum one day per week in-office requirement. Telework is hybrid and dependent upon business needs and supervisor approval. The assigned duty station for this position is Tumwater, Washington.

For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position.

Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.
4. A screenshot of a Medium Text 5-minute typing assessment. To see a typing assessment that meets the requirements, visit http://www.typingtest.com/.

**Take a screen shot of your result, save, and attach during the on-line application process. Please do not send a link.**

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter.

If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice:

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9.

The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters.

We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs.

Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission.

Having a diverse workforce is this agency’s greatest resource of strength and knowledge.

It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service.

We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer.

Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700.

TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact the HRBTU@lni.wa.gov.