Legal Administrative Specialist (Contact Representation)

Full Job Description

This position serves as a Legal Administrative Specialist (Contact Representation) for the Health Eligibility Center's Income Verification Division.

The Income Verification Division has the primary responsibility for implementing and operating the National VA Income Verification Program, benefits determination and enrollment process functions.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/03/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07..

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education s described below: GS-07 Grade Level: Specialized experience: Examples of specialized experience would typically include but are not limited to: 1.

Analyzing all documentation and verifying its authenticity, as well as whether the documentation meets legal requirements to be accepted as evidence. 2.

Experience with Microsoft word, PowerPoint, excel. 3. Ensuring timely and appropriate measures are taken throughout data collection, and data entry process. 4.

Communicates with management in regard to escalated problems and feedback on process improvements. 5.

Prepares, composes, and reviews correspondence for the purpose of obtaining or supplying information to internal as well as external customers.

~OR~ Education (TRANSCRIPTS REQUIRED): Do you possess 1 full year of graduate level education or Superior Academic Achievement (SAA)* at the baccalaureate level, if related?

Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.

*Superior Academic Achievement at the GS-7 level: SAA at the baccalaureate level in the coursework detailed below is fully qualifying.

Applicants who wish to apply under this provision must submit proof from their educational institution that they meet one of the criteria listed below.

To qualify for SAA, applicants must have completed all the requirements for a bachelor's degree in a curriculum that is qualifying for the position to be filled and meet one of the following: (1) Rank in the upper one-third of your class in the college, university or major subdivision.

(2) A grade-point average of "B" (a GPA of 2.95 or higher out of a possible 4.0) for all completed undergraduate courses, or those completed in the last two years of undergraduate study.

(3) A grade point average of "B+" (a GPA of 3.45 or higher out of a possible 4.0) for all courses in your major field of study, or those courses in your major completed in the last two years of undergraduate study.

(4) Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies.

~OR~ Combination of Education and Experience (TRANSCRIPTS REQUIRED): Do you possess equivalent combination of successfully completed graduate education and specialized experience directly related to the work of a Legal Administrative Specialist (Contact Representation) position, which may be substituted to meet the experience requirements for GS-07 position?

GS-09 Grade Level: Specialized experience: Examples of specialized experience would typically include but are not limited to: 1.

Ensuring validation of Social Security information received by veterans, spouses and/or dependents prior to processing income matching. 2.

Researching past transactions, cases or events, or research alternative sources of information involving conflicts or inconsistencies. 3.

Ensuring timely and appropriate measures are taken throughout data collection, and data entry process. 4.

Providing data and training suggestions to training staff and assists them with developing training for the department and/or the field. 5.

Demonstrating knowledge of the rules of evidence and skills necessary to evaluate the adequacy and/or admissibility of evidence to request additional data or further investigation in the income verification process.

~OR~ Education (TRANSCRIPTS REQUIRED): Do you possess a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B.

or J.D., if related?

Such education must demonstrate the knowledge, skills, and abilities necessary to do the work ~OR~ Combination of Education and Experience (TRANSCRIPTS REQUIRED): Do you possess equivalent combination of successfully completed graduate education and specialized experience directly related to the work of a Legal Administrative Specialist (Contact Representation), which may be substituted to meet the experience requirements for GS-09 position?

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

As a Legal Administrative Specialist (Contact Representative), the incumbent identifies problems, studies and analyzes the efficiency and productivity of the adjudication process for verifying Veteran's eligibility.

Reports to the supervisor in the form of observations and recommendations to make the income verification process more efficient, based on knowledge of the program.

The purpose of the work is to provide accurate information in the process of verifying Veteran's gross household income for VA health care benefits.

Duties include, but are not limited to: Gathers evidence related to the income verification process necessary to correctly adjudicate cases.

Analyzes all documentation and verifies its authenticity, as well as whether the documentation meets legal requirements to be accepted as evidence.

Provides data and training suggestions to HEC training staff and assists them with developing training for HEC and/or the field.

This training may be in the form of power point presentations, TMS training modules, the HEC Academy or other formal training programs.

Presentations may be face to face, virtual, on line, or telephonic.

Responds to telephonic, written, and face-to face inquiries regarding enrollment, eligibility, income, and health benefits to a wide variety of non-VA and VA agency representatives, and public officials.

Prepares, composes, and reviews correspondence for the purpose of obtaining or supplying information to internal as well as external customers.

Uses knowledge of basic legal principles and concepts to interpret, apply, and explain to others, the application of laws, regulations, precedents, and practices in the process of adjudicating cases for income verification purposes.

Demonstrates knowledge of the rules of evidence and skills necessary to evaluate the adequacy and/or admissibility of evidence to request additional data or further investigation in the income verification process.

Performs second level quality reviews on all income verification appeal cases, when additional evidence is received.

Reviews actions taken, researches all regulations to review the circumstances that could substantiate, enhance, or restore healthcare benefits.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.

Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full-time, 40 hours per week, Monday through Friday, 8 hour shift between 9:00am - 5:30pm.

Position Description/PD#: Legal Administrative Specialist (Contact Representation)/PD07596A and PD07595A Telework: This position may be authorized for Telework.

Telework eligibility will be discussed during the interview process. Remote: This position is not authorized for Remote work. Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required.