Lead Transportation Assistant

Full Job Description

This position serves in the Transportation Depart of the Washington DC Veterans Affairs Medical Center.

To apply for this position, you must have the following qualifications: SPECIALIZED EXPERIENCE: Have at least one (1) year of specialized experience equivalent to the next lower grade level in Federal Service that includes performing the following duties: Monitors and reconciles daily workload reports, identifying discrepancies and initiating corrective action.; Coordinates the daily operations of the Beneficiary Travel program ensuring even workload distribution.; Audits trip logs and payment documentation to prevent duplicate or erroneous reimbursements.; Provides guidance to staff on handling challenging customer service situations consistent policy and mission.; Troubleshoots technical or procedural issues related to transportation request processing and trip coordination.

(Resume(s) must clearly support the duties and experience required for this position.

We will not make assumptions regarding experience.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Accountability Administration and Management Attention to Detail Customer Service (Clerical/Technical) Technical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week.

All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements: The work requires no special physical demands but will require some physical effort such as standing, walking, bending or sitting.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include but may not be limited to: Distribute and balance the workload among employees.

Instruct employees in specific tasks and job techniques. Informs the team of goals and directs the technical work. Correctly determines eligibility for the program and processes requests.

Determines the method of payment of authorized and unauthorized ambulance claims submitted for consideration. Documents and prepares account synopsis for contracting officials quarterly.

Regular and recurring contact with personnel external to the agency for the obtainment of services, sharing of information and authorization, clarification or denial of payment.

Work Schedule: Full time, Monday-Friday, 7:30 am - 4:00 pm or 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized