LEAD RECREATION ASSISTANT

Full Job Description

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Outdoor Recreation Facility.

This position requires shift work to provide coverage on days, evenings, weekends, holidays, or special situations. Scheduled hours will be 20-34per week.

Position includes benefits such as: Health and Life Insurance, Retirement and 401K. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/11/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Must have progressively responsible experience that demonstrates the ability to perform satisfactorily at the grade level of this position.

A minimum of two years' experience that provides a specialized knowledge of the types of recreational equipment, programs. and facilities utilized in this position is required.

Cashier or sales experience is required. Experience in leading groups to accomplish projects organizational projects and objectives is highly desirable Major Duties:

Applicants will be reviewed and referred on the following dates: Apr 19, 2026, Apr 29, 2026, and closing on May 11, 2026. Announcement will close once position is filled.

Serves as the liaison between management and front line customer service staff to ensure the effective communication of policies, procedures and operational processes.

Assists management with developing effective tools to execute a quality customer service program and efficient and organized customer service desk areas at multiple recreation locations.

Assists management with developing or maintaining Operating Instructions and customer guidelines in accordance with current AF, State and local regulatory guidance.

Performs daily oversight of the customer service areas and reports problems promptly to management. Performs management/supervisor duties in the absence of the Supervisory Recreation Specialists.

When direct??d, serves as the non-supervisory Recreation Specialist for continuity in the development and execution of outdoor adventure programming and Air Force directed programs.

Identifies on the job training requirements to management and recommends a schedule for completion. Assists management with the execution and tracking of mandatory training requirements.

Assists management with tracking facility work orders, project development and execution and property accountability.

Provides recommendations to management for short and long-term APF and NAF capital improvements. May serve as a NAF and/or APF purchase card holder and perform tasks in IBPS.

Executes preparation of management-level administrative documents when directed. Uses a variety of computer software to complete forms, reports and other documentation.

Performs tasks and assists in the operation and minor maintenance of a variety of facilities and equipment.

Visually inspects and/or tests loan and rental equipment for safe operation and demonstrates the safe and proper usage techniques for both. Teaches individual and groups core recreational activities.

Performs all steps in the equipment and facility rental process to include scheduling reservations, processing transactions, issuing and receiving equipment in the point of sale (POS) system and physically and assessing damage fees and preparing damage reports as applicable.

Answers phone calls and emails to supply requested information via internal sources or referral to external sources.

Operates a computerized POS system and performs a full range of cash management and accountability duties that may include analyzing and correcting computer data reports.

Processes NAF journal voucher and cashier reports and resolves errors therein. Demonstrates and sells retail merchandise.

Maintains orderliness and aesthetic presentation of rental and resale display areas, develops proposals for new purchases and to maintain stock and arranges seasonal displays.

Assists with inventories as required. Ensures proper price marking and sales of merchandise. Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12933116