Lead Medical Support Assistant

Full Job Description

The Lead, Medical Support Assistant (LMSA) position serves as an integrated part of the Patient Aligned Care Team (PACT) within Community Care.

Responsible for initiating and carrying out a variety of administrative and technical duties in support of community care referral management.

Works under the supervision of the Supervisory, Medical Support Assistant, Community Care.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education.

High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Certification. None required.

Physical Requirements: See VA Directive and Handbook 5019. English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: To qualify for the GS-07 level, your resume must demonstrate you possess the required experience necessary to possess the Knowledge, Skills, and Abilities (KSAs) required for the grade.

Be specific when describing the job duties that demonstrate you possess the KSAs listed. Resume must include hours per week for work experience credit.

Lead Medical Support Assistant, GS-07 (a) Experience.

One year of experience equivalent to the GS-06 grade level which includes: Collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and possessing an advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community OR Providing staff development and training, delegating responsibilities/assigning workload to other staff members, following up on issues, and reviewing and monitoring data to ensure reports are complete and accurate.

(b) Assignment. The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit.

The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.

The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.

Assignments at this level include but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

(c) Demonstrated Knowledge, Skills, and Abilities (KSAs). In addition, you must demonstrate ALL the following KSAs in your resume:1.

Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.2.

Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.3.

Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.4.

Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.5. Ability to provide staff development and training.6.

Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.

This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-07.

Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position.

May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing.

May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.

Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated.

However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations. Major Duties:

VA Careers - Medical Support Assistant: https://www.youtube-nocookie.com/embed/EE9c4XkaELo Duties include but are not limited to: Provides administrative coordination of patient care, appointments, and logistical factors associated with direct patient care, inpatient and outpatient, related to the coordination of care between the VAMC and outside facilities, both VA and Non-VA, Uses a broad working knowledge of all medical center programs and services and of the varying priorities and complexities of outside care for specialty services, Directly accountable, and has the knowledge, skills, and ability to serve as an autonomous extension, to the Supervisor, MSA, Functions at the full performance level for a Lead, MSA and provides guidance to all AMSAs assigned within the Community Care Service, Coordinates and assigns AMSAs in the performance of duties regarding non-VA medical care for Veterans whom their VA provider deemed necessary as directed by the Supervisor, MSAs and Business Manager, Works closely with nursing staff to facilitate continuity of care for Veterans, Performs Community Care training to new employees and facilitates education and training for all Community Care AMSAs as directed by the Supervisor, MSAs and Business Manager, Monitors work in progress, reviews completed work assignments for accuracy, provides follow up education and notifies supervisor of any on-going issues, Seeks guidance from supervisor on matters which may negatively impact the employees from meeting performance standards or informal complaints, Set up plans to ensure the quality provisions for achieving and maintaining the quality of services within Community Care to prevent unsatisfactory conditions and influence acceptable services.

Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Work Schedule: 8:00am - 4:30pm, Monday - Friday.

Subject to change based on the needs of facility. Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #667-00335F Relocation/Recruitment Incentives: Not Authorized.

Permanent Change of Station (PCS): Not Authorized.