Medical Assistant
El Paso County
FreshPosted Mar 27
✓ Fresh Listing
Posted: March 25, 2026 (2 days ago)
This job was posted recently. Fresh listings typically have less competition.
Lead Medical Support Assistant
Military Treatment Facilities under DHA
Department of Defense
Location
Location not specified
Salary
$38,791 - $50,428
per year
Type
Full-Time
More Healthcare & Medical jobs →Closes
March 30, 2026More DOD jobs →
GS-5 Pay Grade
Base salary range: $33,878 - $44,042
Typical requirements: 1 year specialized experience. Bachelor's degree.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves leading a team of medical support staff at a naval hospital in Japan, handling patient scheduling, managing records, and providing customer service to ensure smooth operations in a family medicine department.
It's a supervisory role focused on distributing tasks, resolving complaints, and processing referrals without any relocation support.
A good fit would be someone with experience in healthcare administration, strong organizational skills, and comfort working in a military environment overseas.
Key Requirements
- One year of specialized experience in customer service, such as answering inquiries or greeting patients
- Proficiency in using computer-based systems to manage medical information, including scheduling appointments and updating patient records
- Experience advising patients on hospital policies, like scheduling rules or beneficiary details
- Ability to distribute workload among team members based on workflow or specialization
- Skills in supporting booking, referral, and authorization processes for patient scheduling
- Capability to resolve simple informal complaints and keep supervisors informed
- Familiarity with processing telephone consults in Electronic Health Records (EHR)
Full Job Description
About the Position: This position is located at the Family Medicine Service department at the U.S. Naval Hospital in Yokosuka Naval Base, Honshu, Japan.
This is a Direct Hire Solicitation under the Direct Hire Authority for Certain Personnel of the DoD. No recruitment, relocation, or student loan repayment incentives are authorized for this position.
Permanent Change of Station (PCS) and Living Quarters Allowance (LQA) are not authorized.
Who May Apply: US Citizens In order to qualify, you must meet the education and/or specialized experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience that includes:1) providing customer service, such as answering inquiries or greeting customers; 2) using a computer-based system to manage medical information, such as scheduling medical appointments or updating patient records, and 3) advising patients on hospital policies, such as scheduling policies or basic beneficiary information.
This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-05).
Some federal jobs allow you to substitute your education for the required experience in order to qualify.
For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Major Duties:
- Distribute the workload among employees in accordance with established work flow or job specialization
- Support the various elements of the booking, referral and authorization process for patient scheduling
- Resolve simple informal complaints and keeps supervisor informed
- Process telephone consults in the EHR
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