IT Supervisor - Departmental Application Development

Full Job Description

It’s an exciting time to work for Marion County! We’re looking for dedicated and collaborative individuals to supervise our outstanding staff of support personnel.

You will be ultimately responsible for the endpoint computers and systems that support employees of the county and ultimately our citizens.

This challenging and rewarding role is looking for individuals that share Marion County’s core values of: Integrity, Professionalism, Stewardship, and Customer Service.

We welcome all who share those values to apply.

Marion County is currently searching for an IT Supervisor to lead a team comprised of hardworking, collaborative, goal-oriented individuals.

If you are someone who enjoys providing technical direction and problem resolution to a high functioning team, this is the position for you!

You will be part of the larger IT team that manages the technology components of county operations and services.

It is an exciting time to join our team and serve an integral role in driving team success!

Information Technology (IT) provides technical services, manages the county's technical resources, and provides consulting services for technology improvements through three programs: Administration, Operations, and Technology Solutions.

These programs provide a complete range of technology services which include strategic planning, new service design, business analysis, project management, security risk management, data security, applications delivery and support networks, servers and storage, desktop and mobile management, database administration, and end-user support through the service desk.

GENERAL STATEMENT OF DUTIES
An IT Supervisor is the first-line supervisory level over classifications in a professional and, or technical discipline; perform advanced and complex technical work in assigned discipline; provide technical direction and problem resolution related to program services and activities; ensure employee and program compliance with applicable laws, regulations, policy and procedure; and review and prepare statistical and related reports.

SUPERVISION RECEIVED
Works under the general supervision of an IT Manager who assigns work, establishes goals and reviews the results obtained for overall effectiveness.

SUPERVISION EXERCISED
Provide direct supervision to professional and technical staff. Supervisor will prioritize and assign work; conduct performance evaluations; ensure employees are trained and follow policies and procedures; make hiring, termination, and disciplinary recommendations; and maintain a healthy and safe working environment.

Requirements

Supervision and Mentoring
Supervise IT employees including assignment and review of staff work as appropriate; develop and complete staff performance objectives and reviews; monitor, assess, and provide staff training; and provide technical guidance and consultation. Monitors and inspects work in progress to ensure continuity and timely completion. Provides on-going feedback regarding levels of performance, and conducts timely and meaningful employee performance evaluations. Manages personnel issues relating to staff conflicts, absenteeism, and performance issues in a positive manner for the purpose of ensuring the efficient and effective functioning of the work unit. Develop and implement staff development plans to provide cross training of employees, specific job-related training, and provide opportunities for staff flexibility and career growth.

Software Application Oversight
Manage a collection of business applications supporting multiple county departments and elected offices. Supervises the technical activities and functions related to developing, maintaining, and improving information technology that meets the operational and strategic business objectives. Monitor software and computer systems for irregularities and performance issues. Assess system data and error logs, along with user reports, to determine areas for improvement or repair. Organizes, plans, schedules, and manages software development and support efforts. Works with other IT units and service providers to ensure cross-coordination of production changes. Participates in team meetings, communicates status of ongoing projects and/or job tasks, and coordinates work schedule with team for the purpose of maintaining open communication.

Governance and Process Improvement
Work with other IT units to implement standards and coordinate the use and application of technology in a manner consistent with established standards. Responsible for reviewing, implementing, and ensuring compliance with technical policies and procedures. Provide guidance in the use of software development best practices.

Strategic Planning
Support strategic planning activities of the programs IT Manager by accessing the needs of county application development processes and services. Identification of services or platforms that support department and enterprise requirements by leveraging commercial systems that reduce dependencies on custom software.

Other Job Duties

• Participate in meetings, in-service training, workshops, etc. for the purpose of gathering information required to perform job functions.
• Perform other duties as assigned.

Qualifications

EXPERIENCE AND TRAINING

1. Bachelor's degree in computer science, information science, management information systems, business administration or related field; AND
2. Two years of IT project management or technically related experience; AND
3. Two years of supervisory or three years lead experience* in an IT-related field which may be concurrent with other required experience; OR
4. Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.

PREFERENCES

• Certification in Application Development or Application Architecture
• Certified Project Management Professional (PMP), or other equivalent project management certifications
• Two or more years' experience working in an ITIL/ITSM environment.
• Extensive experience with Microsoft 365
• Extensive experience with Microsoft Azure

SPECIAL REQUIREMENTS

• The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position.
• This assignment is not represented by a union.
• This is a full-time position, which is not eligible for overtime.
• Typical Work Schedule: Monday through Friday, 8:00 a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.

General knowledge of methods, processes, and operating principles of Windows server, IIS, and SQL Server administration; web design, development, and maintenance; methods and techniques of project management and business analysis; supervision and best established best practices in effectively operating a service desk operation; practices and methods of maintaining data privacy; business and management principles involved in strategic planning, production methods and coordination of people and resources; and research methods for emerging technologies.

Skills and abilities to identify complex problems and develop or evaluate options and implement solutions; analyze information and evaluate results to choose the best solution and solve problems; effectively communicate in person and groups; write clear and concise memorandums, reports, or other documents; use logic and reasoning in identifying the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; manage projects typical to the job assignment; be diligent about detail and thorough in completing work tasks; effectively prioritize tasks and plans; explain what information means and how it can be used; establish effective working relationships with internal and external customers; be pleasant with others on the job and display good-natured, cooperative attitude; accept criticism and deal calmly and effectively in high-stress situations.

PHYSICAL REQUIREMENTS
Sits; stands; moves about the work area; bends forward; reaches overhead; lifts, pushes, pulls, and carries up to 50 lbs.; moves carts weighing up to 50 lbs.; operates a keyboard; speaks in clear and audible voice; reads at 12 point font; distinguishes colors and shades; sees using depth perception; hears a whispered level of speech; distinguishes colors and shades; works in areas that may be exposed to office chemicals.