IT Specialist (SYSANALYSIS/PLCYPLN)

Full Job Description

The Office of Medicare Hearings and Appeals (OMHA) administers the third level of appeals nationwide for the Medicare program, ensuring that beneficiaries, providers, and suppliers have access to an independent forum and an opportunity for a hearing.

OMHA's mission is to be a responsible forum for fair, credible and timely decision-making through an accomplished, innovative and resilient workforce.

Each employee makes a difference by contributing to shaping American health care. Please limit your resume to 2 pages.

Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position.

Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating.

This will prevent you from receiving further consideration.

To qualify for the position, you must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND Specialized Experience: To qualify for the GS-13 position, you must have one year of specialized experience that is equivalent to at least the GS-12 grade level performing the following duties: evaluating the latest technology and recommending solutions to meet user requirements; reviewing program information to determine program status and adequacy and quality of technology services; compiling reports and coordinating responses to ad-hoc and recurring data calls; drafting standard operating procedures, user documentation, and communications; and delivering training for IT support staff and end users in various information technology products and services.

Time-in-grade: Current General Schedule (GS) federal employees, and those that have served in GS positions within the last 52 weeks, must have served 52 weeks at the next lower grade, or a combination of the next lower grade level and an equivalent band in the federal service.

Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status.

You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess one year time-in-grade.

In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade.

Documenting experience: In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description.

Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment.

The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed.

It is expected that this documentation is included in the employee's official personnel record.

In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.

Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment.

You will receive credit for all qualifying experience, including volunteer experience.

If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

Major Duties:

The IT Specialist (SYSANALYSIS/PLCYPLN) performs the following duties: Serves as a technical expert performing feasibility studies which involve application of emerging computer technology to resolve unique user requirements.

Monitors, evaluates, and coordinates assigned IT programs. Develops plans, procedures, and detailed instructions for implementing user process changes and support service approaches.

Carries out a wide variety of special, ad-hoc and continuing projects and assignments affecting IT operations and operational efficiency.

Provides advantages and disadvantages of different approaches for IT program planning and systems analysis