IT Specialist (Sys Admin)

Full Job Description

The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo.

This position is in the National Museum of African American History and Culture (NMAAHC).

The National Museum of African American History and Culture is a national museum for the study and exhibition of African American history and culture.

More than one selection may be made from this announcement. Basic Requirements: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the basic qualification requirement above: Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-7 level in the Federal Service.

For this position, specialized experience is defined as demonstrated experience designing, implementing, and maintaining information technology AND audio-video systems and applications in the museums, arts or education sectors; supporting the system development lifecycle for new or modified systems and applications; providing technical customer support to end-users; providing technical oversight over contractors; and assisting with management of IT property inventory and accounting for equipment.

Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position.

Do not copy language directly from the vacancy announcement, as you will be deemed ineligible for consideration. Instead, provide detailed, descriptive information about your actual experience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience.

Be sure to note the number of paid or unpaid hours worked each week.

Or Education: Two full years of progressively higher-level graduate education leading to a master’s or equivalent degree related to the position may be substituted to meet the experience requirements.

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Or a Combination: Education and experience may be combined to meet the basic qualifications. For a full explanation of this option please see the Qualification Standards.

Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S.

accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement. Major Duties:

This position is located in the Information Technology Office (ITO), NMAAHC, Smithsonian Institution and is responsible for installing, configuring, troubleshooting and maintaining hardware and software to ensure the availability and functionality of Museum IT systems.

Duties include: Installing, configuring, troubleshooting, testing and maintaining hardware and software to ensure the availability and functionality of NMAAHC’s IT systems.

Performing administrative duties related to the system administration of IT systems that includes participation in system development lifecycle processes for new or modified systems and assisting with licensing renewals and replacements.

Performing research and providing oversight of contract vendors performing work on smaller IT contracts, purchase orders, and/or task orders.

Assisting in conducting studies or analysis on existing and new systems that encompass one or more areas of IT (security, applications, LAN/WAN, customer support, audio/video, etc.) and participating in identifying operational improvements, developing and maintaining the enterprise architecture and performing a variety of telecommunication control functions.

Assisting with management of IT property inventory and accounting for equipment throughout the museum.