IT SPECIALIST

Full Job Description

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer.

Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer.

Notice of Result letters will not be sent to applicants who respond to this flyer.

Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the four competencies listed above, your resume must also demonstrate at least one year of specialized experience at or equivalent to the NH-01 grade level or pay band in the federal service or equivalent experience in the private or public sector: Knowledge of hardware and software systems and computer techniques, requirements, methods, sources, procedures.

Experience with management principles and policies and standards relating to telecommunications and computer hardware and software systems.

Skills in technical, analytical and advisory functions pertinent to the development of local policies, plans, and processes, ensuring that work accomplished is in compliance with higher authority policies and guidelines.

Knowledge of troubleshooting techniques and automated tools to perform assignments. Ability to communicate written and oral instructions.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ .

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will support all telephone, email, trouble tickets, and walk-in requests for IT assistance.
• You will troubleshoot issues and assist customers with placing trouble tickets with the NMCI help desk when admin support required.
• You will assist IT service desk lead in maintaining master mobile device database and tracking Mobile User Agreements (MUA).
• You will support audio/visuals for Microsoft Teams meetings, GVS meetings, and secure video teleconferences (SVTCs) in all compatible conference rooms, providing general technical support maintaining conference room hardware to maintain connectivity.
• You will assist the Information System Security Manager with cybersecurity functions including access, paperwork, and hardware audits, traditional security reviews, policy enforcement, and soliciting annual cybersecurity training requirements.