IT Specialist (Digital Content), CG-2210-14

Full Job Description

This position is located in the Division of Risk Management Supervision (RMS or Division), Operations Branch, Communications Section.

The Information Technology Specialist (Digital Content) is responsible for managing and providing management support for internal and external website information for RMS.

The incumbent coordinates the performance, direction, and completion of all the Division's efforts related to the development and maintenance of all internet-related system and software.

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g.

Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.

CG-14: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the CG-13 level or above in the Federal service.

Specialized experience is defined as experience as a lead designer, developer, tester, and maintenance manager of internet-related systems, web-based tools, and related software and in developing and applying policy, procedures, and guidance for systems, tools, and software.

In addition to meeting the specialized experience, your resume must also demonstrate the following IT-related competencies: • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement.

Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 “well qualified” for this position. For more information, Click Here.

For qualification determinations, your resume must contain the following for each work experience listed: Organization/Agency's Name Title Salary (series and grade, if applicable) Start and end dates (including the month and year) Number of hours you worked per week Relevant experience that supports your response to the specialized experience that is stated in the job announcement If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.

NOTE: Please indicate how you meet the specialized experience under each applicable position.

Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications. Major Duties:

Leads development or modification of internet-related systems, tools, and software used to benefit Risk Management Supervision (RMS) programs and operations with significant impact across the Federal Deposit Insurance Corporation (FDIC).

Builds and maintains websites for a variety of purposes including sharing information with industry partners, hosting content for FDIC and/or industry outreach events, or sharing internal information (RMS and across divisions).

Provides advice and guidance on and conducts website design and maintenance for RMS projects and communications utilizing internet-related systems and software, including guidance on internet security and internet/intranet content policies.

Tests the product, or service to ensure adherence to requirements and that methods are suitable for RMS programs and end users.

Creates and delivers job aids or training as needed for new and existing staff members and internet end users for systems.