IT Specialist (Policy and Planning)

Full Job Description

About the Position: This position can be located in Fort Sam Houston, TX or Falls Church, VA or Charleston, SC.

This is a Direct Hire Solicitation Advanced Leave Accrual and Advanced In-Hire may be offered Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Basic Requirements for IT Specialist (Policy and Planning) GS-2210-15: Specialized Experience: One year of specialized experience which includes developing information technology technical strategies to support enterprise infrastructure, advising leadership with information management subject matter expertise, and proposing recommendations for new technology.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-14).

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Examples of IT-related experience demonstrating this competency include: leading others by setting the standards for the quality of work, even in the most difficult and/or high pressure circumstances; reviewing and editing work completed by others to ensure that the quality of work meets acceptable work standards.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Examples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the team's work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Examples of IT-related experience demonstrating this competency include: clearly explaining and defending complex ideas, appropriately adapting to each audience's level of knowledge; actively listening and clarifying points when presenting highly complex and controversial findings; using well-constructed, fact-based arguments to persuade stakeholders/officials to take action on suggestions for improvement.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Examples of IT-related experience demonstrating this competency include: providing precedent setting solutions to unique problems not previously encountered; helping team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals; identifying the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring.

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Major Duties:

• Designs and integrates technology capabilities for the Department of War Healthcare Enterprise, as well as, the Joint (Army, Navy, Air Force, VA) medical community through innovation and entrepreneurship.
• Provides high quality and cost-effective IT resources support for all aspects of health service delivery.
• Establishes, directs, and enforces IM/IT engineering standards, technical baselines, and design principles across the organization.
• Monitors and reports on standards and compliance to improve the quality of the IM/IT services delivered.
• Advises senior level management on engineering and technology implementation, security, technology employment, integration, and sustainability.
• Monitors the execution of all Defense Health Agency enterprise-level IM/IT initiatives, programs, and projects supporting DoW healthcare strategic IT requirements.
• Recommends potential changes for security initiatives.