IT SPECIALIST (PLCYPLN)

Full Job Description

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service.

It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA Enterprise Directorate.

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements: Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues.

I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions.

Qualifying Experience: To qualify at the GG-14, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position.

Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Experience of Voice/Telephony OR Video communication to include the development and implementation of life-cycle information technology project management OR providing acquisition strategies and technical support for senior leadership.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.?

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume.

All qualifications must be met within 30 days after the closing date of this announcement. **Combination of education and experience is not applicable for this position.** Major Duties:

• Manages the lifecycle for voice, video, and VTC systems supporting DISA Ft. Meade. This includes acquisition, sustainment, and implementation across multiple classification levels.
• Develop integrated information requirements and integrated architecture, configurations, policies, procedures, plans and budget to support requirements for secure communications focused on visual information and voice-based communication.
• Monitors voice and VTC performance metrics to implement optimization, drive security compliance, and automation strategies to deliver reliable-secure services. Leads incident response and root cause analysis for critical communication system outages.
• Serves as a senior technical expert leading the design, implementation, and strategic management of enterprise voice and video network systems supporting critical mission operations.
• Responsible for stakeholder communication to improve customer adoption and customer satisfaction. Drive the generation of documentation for system administrators, end-users and other stakeholders.