IT SPECIALIST (PLCYPLN)

Full Job Description

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service.

It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. It is located in the DISA - OE/Enterprise Engineering /Governance Directorate.

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR Attention to Detail - experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards.

My work or the data that I produce is typically reviewed by my supervisor or another colleague Customer Service - experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs Oral Communication - experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience Problem Solving - identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions AND Qualifying Experience: To qualify at the GG-07, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position.

Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as performing Observability Engineering tasks to include creating and maintaining Customer Experience analytics, translating data into visualizations, and analyzing new requirements.

To qualify at the GG-09, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position.

Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as delivering Customer Experience observability while emphasizing exceptional customer experience across all interactions.

To qualify at the GG-11, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position.

Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as architecting and leading strategic engagements serving as the senior authority on exceptional customer experience and observability.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume.

All qualifications must be met within 30 days after the closing date of this announcement. Major Duties:

• Provides observability engineering support and guidance to staff in matters relating to information technology (IT) issues that involve customer experience, enabling robust observability, including proactive monitoring and alerting.
• Performs assigned observability engineering and customer experience monitoring tasks for the agency.
• Receives and analyzes new support requirements, demonstrates ability to implement and leverage observability solutions to proactively identify and resolve customer experience issues.
• Conducts rigorous analysis of service performance and the impact toward the customer journey, providing recommendations based on observability data and industry best practices.