IT Specialist (Network)

Full Job Description

About the Position: This position is located at the 42nd Medical Group, Maxwell Air Force Base. This is a Direct Hire Solicitation. A recruitment or relocation incentive may be authorized.

Salary negotiation may be available for those candidates who are new to Federal service. Non-Federal work experience may be creditable for leave purposes.

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Basic Requirement for IT Specialist (Network) Specialized and Other Experience: One year of specialized experience which includes providing technical support for network connectivity issues by troubleshooting and resolving common user problems on a Local Area Network (LAN) or Wireless Local Area Network (WLAN); and assisting with the installation and configuration of network hardware, such as routers, switches, and wireless access points, in accordance with established procedures.

This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.

OR Education: Ph.D.

or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

Major Duties:

• Analyze, evaluate, and resolve user problems related to computer, network, and communication services, including Local Area Network (LAN) services.
• Use diagnostic techniques with Fluke Local Area Networks (LAN) wire testers, which has the capability to test network interface cards, to help identify and resolve complex problems.
• Configure, secure, and optimize Wireless Local Area Network (WLAN) devices and components to include wireless access points, wireless intrusion detection system (IDS), user devices, wireless management, and security tools.
• Develop local guidelines, standard operating procedures, bulletins, and flyers concerning the operation and use of the Medical Treatment Facility (MFT) Wireless Local Area Network (WLAN) services.
• Monitor network reliability and performance by using network monitoring equipment such as Fluke LAN meters, sniffer packet capturing and protocol analyzers, providing proactive technical support to avoid or minimize disruptions of service.
• Serve as the Network Security Officer for the Local Area Networks (LAN) and Wide Area Network (WAN) systems.
• Monitor, oversee, and coordinate work with Facilities Department wiring contract personnel for the hospital’s wiring infrastructure for all voice and data adds, moves, and changes.
• Create network maps; and troubleshoots network problems such as outages.