IT SPECIALIST

Full Job Description

Who may apply: All US Citizens This job announcement may be used to fill similar positions in the I&T Directorate. Applicants on Cleveland list may be considered for positions in Bratenahl, OH.

This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment.

This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants.

Please review the HOW YOU WILL BE EVALUATED, REQUIRED DOCUMENTS, HOW TO APPLY and NEXT STEPS sections below for instructions.

Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume.

Please be sure to clearly describe the full scope of your work experiences in your resume. Combinations of education and experience may also be sufficient.

FOR ENTRY AT THE GS-07 THROUGH GS-11 Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position.

Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

Attention to Detail- experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards.

My work or the data that I produce is typically reviewed by my supervisor or another colleague Customer Service- experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs Oral Communication- experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience Problem Solving- identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions IN ADDITION TO THE BASIC REQUIREMENTS LISTED ABOVE for the GS 07, 09, 11: For Entry at the GS-07 Level: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade n the federal service (GS-05), which demonstrates the ability to perform the duties of the position, is required.

Specialized experience is defined as: Demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided.

The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment.

For Entry at the GS-09 Level: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade n the federal service (GS-07), which demonstrates the ability to perform the duties of the position, is required.

Specialized experience is defined as: Demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided.

The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project.

For Entry at the GS-11 Level: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade n the federal service (GS-09), which demonstrates the ability to perform the duties of the position, is required.

Specialized experience is defined as: Demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques.

For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development.

Applying knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment.

FOR ENTRY AT THE GS-12 Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position.

Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions IN ADDITION TO THE BASIC REQUIREMENTS LISTED ABOVE for the GS-12: For Entry at the GS-12 Level: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade n the federal service (GS-11), which demonstrates the ability to perform the duties of the position, is required.

Specialized experience is defined as: Demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques; conducting analyses and recommending resolutions of complex issues affecting Information Technology specialty areas; identifying and defining business or technical requirements applied to the design, development, implementation, integration, configuration, testing, and support of software, systems, data or networks; experience interpreting Information Technology policies, standards, and guidelines.

(Your resume MUST adequately reflect this level of experience to qualify for this position).

Volunteer Experience: Refers to paid and unpaid experience, including work done through National Service programs (Peace Corps, AmeriCorps) and other organizations.

Volunteer work provides training and experience that translates to paid employment. You receive credit for all qualifying experience, including volunteer experience.

You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Position is developmental, selections may be made at the GS-07, GS-09, GS-11, GS-12 entry levels.

Once eligibility and qualification requirements are met, promotion is at management discretion to the higher levels without further competition. Major Duties:

• Planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organizations IT architecture and business needs.
• Planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems.
• Planning, development, implementation, and administration of systems for the acquisition, storage, and retrieval of data; planning/ coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware/software systems.
• Planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
• Duties will be developmental in nature when the position is filled below the full performance level (GS-12).
• Recruiting for multiple Information Technology specialties including but not limited to: Applications Software, Information Security, Network, Data Management, Customer Support, Systems Analysis, Systems Administration, and Internet.