IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

Full Job Description

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service.

It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. It is located in the DISA - HCA/Operations and Command Division.

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements: Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions Qualifying Experience: To qualify at the GG-12, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position.

Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Experience walking customers through new product and services delivery, translating the best technical solution into project designs/plans to meet customer objectives.

Complete understanding of and dedication to working in a high-paced customer service atmosphere.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume.

All qualifications must be met within 30 days after the closing date of this announcement. Major Duties:

• IT Specialist with responsibility for analyzing and resolving a complete range of problems within the scope of the activity operations.
• Serves as an IT Specialist for customer on-boarding and ongoing service delivery, owning the full life cycle of application installations, schedules, and post-implementation support.
• Analyze and resolve complex operational issues, define performance requirements, and support policies, and lead rapid-response actions during catastrophic events.
• Working with implementation teams, they translate design specs into functional solutions, produce user manuals, and embed rigorous security and compliance controls.
• Conducting trend analyses they identify training needs, develop targeted training programs, and maintain knowledge-base of resolutions, while continuously evaluating new tools and technologies.
• The role regularly engages senior internal stakeholders, external vendors, and consultants to influence and secure adoption of technical recommendations.