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IT Customer Support - Entry
State of Washington
Dept. of Licensing
Location
Washington, 98504
Salary
$62,988 - $82,680
per year
Type
Full-Time
More Other jobs →Closes
April 14, 2026
Job Description
Summary
This entry-level IT customer support role at the Washington State Department of Licensing involves helping employees troubleshoot tech issues, install software, and maintain devices to keep offices running smoothly across the state.
You'll work on the service desk team, providing hands-on support for computers, printers, and apps while collaborating with others to improve processes.
It's a great fit for someone who's tech-curious, enjoys helping people, and wants to start a career in government IT with a focus on customer service.
Key Requirements
- Four years of combined experience and education in IT analysis, system maintenance, troubleshooting, or problem resolution
- Experience creating, utilizing, debugging, or scripting in a command or programming language
- Strong customer service and consultative skills for providing help desk support
- Ability to install, configure, and support commercial and in-house software applications
- Skills in researching, validating, and implementing new technologies for web tools, computers, printers, and mobile devices
- Proficiency in analysis, research, design, troubleshooting, and deployment of IT requests
- Capability to create, review, update, and maintain technical documentation and standards
Full Job Description
“Helping every Washington resident live, work, drive, and thrive.”
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity.
Our Information Services Division (ISD) is currently recruiting an IT Customer Support professional to join our Service Desk team!
The Department of Licensing is one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents
and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.
Are you a tech-savvy self-starter with strong customer service skills? If so, apply today!
Requirements
As an IT Customer Support team member, providing technical assistance for the Department of Licensing's extensive IT infrastructure and hardware statewide will be vital in this role.
Sharing your expertise with the larger team, you will ensure internal customer satisfaction and understanding of our Information Services policies and procedures.
Your diligent work will enable our headquarters, driver licensing offices, vehicle licensing offices, and sub-agent offices to serve the public effectively.
In this team, day-to-day will consist of installing, configuring, troubleshooting, and supporting commercial and in-house software applications and other essential technology.
Your technical abilities and responsiveness will help keep our operations running smoothly across the state. Some of the things you will do:
- Perform analysis, research, design, troubleshooting, and deployment of requests as required by team leadership.
- Support daily coverage and duties of the DOL Service Desk team.
- Provide Help Desk support.
- Coordinate with vendors on development, testing, and maintenance of COTS products.
- Provide primary support by researching, validating, and implementing new technologies across web tools, computers, printers, mobile devices, and software.
- Collaborate with Supervisors to improve technical standards and documentation.
- Create, review, update, sunset, and follow documentation to provide a consistent and functional work environment.
Qualifications
What you will bring to the role:
Four (4) years of combined experience and education in consultative, customer service, or administrative information technology analysis, system maintenance, troubleshooting, or problem resolution experience.
This experience must include creating, utilizing, debugging, or scripting in a command or programming language.
The ability to:
Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.
Promote and support a respectful, equitable, and inclusive workplace for all employees.
Promote and support respectful, equitable, and inclusive delivery of services to customers.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Experience can be obtained concurrently.
Up to two (2) years of relevant education (Computer Science or closely related field) may substitute year for year for experience.
What may set you apart:
- Bachelor’s degree in computer science or related field.
- Experience installing, maintaining, and administering various computer operating systems like Windows OS and iOS.
- Experience composing, sending, and responding to electronic mail. Utilizing email program functions such as calendars and meeting requests.
- Experience maintaining an inventory database.
- Experience liaising with state regulatory business units to provide coordinated support for new information technologies.
Additional Requirements of Employment:
- This position will operate 100% on-site in Olympia, WA.
- Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation.
For additional information about this position, available accommodations or the interview process, contact Kyle Odell.
Additional Information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How to Apply:
- Select the Apply button at the top of this job announcement.
A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits.
We employ and serve people of all backgrounds. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this position.
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this position.
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The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
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