IT Consultant I

Full Job Description

The Office of Information Technology Services (ITS) is seeking a skilled Information Technology Consultant to join our dynamic team, dedicated to delivering exceptional campus-wide technology support. The ideal candidate will play a key role in providing hands-on technology support to faculty, staff, and students at Lander University. This position requires effective collaboration with manager and ITS Team members to securely manage, maintain, deploy, and update computing resources – all while delivering outstanding customer service. The successful candidate will be responsible for adhering to rigorous information security and assurance policies throughout all service interactions. Flexibility to work evenings and weekends is required.

Requirements

A Bachelor’s degree in Computer and Information Systems or related discipline is preferred; however, a high school diploma combined with relevant experience is acceptable.

Relevant experience includes hands-on work with current hardware and software platforms, network communication system installation, operation, troubleshooting, and repair.

A degree in a related field may substitute for required experience on a year-for-year basis.

Strong technical skills, excellent customer service abilities, and a demonstrated commitment to upholding ethical practices are essential.

A valid driver’s license and a safe driving record are required. Must have strong skills in providing excellent customer service and demonstrate strong ethics.

Additional Information

Expertise in common software applications including the Microsoft Office Suite, Webex, Adobe Creative Cloud, etc. is required.

Proficiency with both Windows and macOS computers, Android and iOS mobile platforms, and other equipment used in customer facing and educational settings is necessary.

Excellent problem-solving and troubleshooting skills, including experience across a spectrum of consumer to professional-grade IT equipment is required.

Familiarity with moderately complex analytical methods and the ITIL framework is highly desirable.

Ability to thrive in a fast-paced team environment, manage competing priorities, and provide advice and assistance to both individual customers and small groups are key skills for this position.

Strong written and verbal communication skills are essential for interacting effectively with customers, peers, and administrative personnel.

Previous experience in a higher education setting is a plus.