IT Business Analyst II - 60018836

Full Job Description

This position is onsite in Columbia, South Carolina.

• Coordinate FOIA and legal searches based on requirements provided by agencies and act as subject matter expert based on methods of collection when necessary. Provide access to results to requesting customer and discuss with customer as requested.

Perform operational support and serve as liaison between support technicians, system administrators and application vendors for escalated support issues.

Pro-actively monitor service desk ticketing system for repetitive endpoint issues and actively coordinate with the service desk and support technicians with implementing system wide solutions.

Assign tickets as needed to other team members.

Coordinate, compile, develop and maintain documented processes and procedures of implemented endpoint technologies.

Collaborate with service desk and support technicians to identify necessary and needed support documentation.

Ensure documentation and appropriate knowledge-base is current, accurate and usable for implemented endpoint technologies.

Operationally manage endpoint technologies ensuring all infrastructure, software and system configurations are maintained.

Actively monitor, research, elevate, schedule, and implement approved upgrades, patches and configuration changes. Follow proper change management policy and procedures for all maintenance.

Meet established deadlines and project schedules.

Requirements

• A high school diploma and experience in computer system development and modification. A bachelor's degree in a related area may substitute for the required work experience.
  
Additional Requirements:
• Experience communicating and presenting information verbally and in writing to both technical and non-technical personnel to include those in executive leadership positions.
• Experience managing network and cloud file management solutions and leveraging Office 365 Compliance Center desired.
• Knowledge of and/or experience working with state and federal compliance requirements.
• Ability to accurately document processes and procedures.
• Must obtain and maintain current CJIS certification.
  
• Position may require employee to work evenings and weekends.
• Position may be required to report to work during emergency situations.
Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.


Additional Information

The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment.

Please complete the state application to include all current and previous work history and education.

A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click herefor additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available(S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan(SCRS)
  • State Optional Retirement Program (State ORP)
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.