INVESTIGATION AND INQUIRIES SPECIALIST

Full Job Description

The primary purpose of this position is: To serve as an extension and principal advisor to the center/wing Inspector General (IG).

Implements and manages all phases of the center/wing complaints resolution and fraud, waste, and abuse (FWA) programs.

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, General Inspection Investigation Enforcement and Compliance Series 1801.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-11, or equivalent in other pay systems.

Examples of specialized experience includes implementing and managing all phases of complaints resolution and fraud, waste, and abuse (FWA) programs; knowledge of the laws, regulations, Executive Orders, court decisions, UCMJ, and issues related to the IG complaints resolution process; investigative techniques, principles, and procedures to conduct complex investigations of allegations of fraud, waste, and abuse or other complaints of wrong-doing or inappropriate behavior on the part of all employees; fact-finding, planning, and methodologies in conducting interviews, inspections, and investigations to analyze the nature of the complaint and specific issues to be addressed; applying tact and diplomacy during difficult circumstances to advise and inform complainants or high level offices on complicated, sensitive, and occasionally controversial issues; ability to interpret complex laws and regulations; apply analytical techniques to a variety of difficult and complex complaints, inquiries, requests for substantive information; and resolve/recommend appropriate disposition.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time--in-grade requirements to be considered eligible.

One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of the laws, regulations, Executive Orders, court decisions, UCMJ, and issues related to the IG complaints resolution process; investigative techniques, principles, and procedures to conduct complex investigations of allegations of fraud, waste, and abuse or other complaints of wrong-doing or inappropriate behavior on the part of federal military and civilian employees.

Knowledge of fact-finding, planning, and methodologies in conducting interviews, inspections, and investigations to analyze the nature of the complaint and specific issues to be addressed.

Knowledge of the center/wing mission, roles, functions, organizational structure, and operations of DoD, AF, or other entities that govern, interface with, and/or influence the complaints resolution process.

Skill in applying tact and diplomacy during difficult circumstances to advise and inform complainants or high level offices on complicated, sensitive, and occasionally controversial issues.

Skill in assessing program needs to accomplish goals and objectives, evaluate program status, and recommend and/or implement solutions for improvements.

Ability to plan, organize, and direct functions and multiple stakeholders in order to inspire, motivate, and guide others toward goal accomplishment PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social).

Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

Plans, organizes, and executes a wide range of activities for the center/wing Complaints Resolution Program (CRP) and Fraud, Waste, and Abuse (FWA) Program, ensuring compliance with legal and regulatory requirements, and ensuring the best interest of the Department of the Air Force and Airmen needs are met.

Investigates IG complaints and FWA allegations and serves as the center/wing authority on conducting investigations and documenting the analysis, conclusions, and findings.

Develops and administers a viable education and training program for the commanders and base populace on their rights and responsibilities in regard to the Department of the Air Force Complaints Resolution and Fraud, Waste, and Abuse programs.

Assists with the execution of the Commander's Inspection Program and aids the Inspector General (IG) official records Freedom of Information (FOIA), Privacy Act (PA), and Official Use Request (OUR) programs.