Information Technology Support Specialist (SCA 111242)

Full Job Description

The Iowa Judicial Branch is seeking an Information Technology Support Specialist to serve on the Proprietary Application Support Team.

The Proprietary Application Support Team delivers support to the Judicial Branch’s employees on how to use various types of proprietary software programs efficiently and effectively in fulfilling business objectives.

This position blends hands-on technical support, proprietary application troubleshooting, system maintenance, and end-user support.

This includes troubleshooting applications and software for all internal court staff.

The Information Technology Support Specialist is responsible for supporting, maintaining, and improving in-house applications.

This role focuses on troubleshooting, database interaction, scripting, end-user support, and collaboration with development and business teams to ensure stable, reliable system operations.

The Judicial Branch offers a competitive salary, comprehensive benefits, opportunities for professional development, and the chance to make a meaningful impact on the justice system.

All applicants must submit a cover letter, resume and complete the Iowa Judicial Branch Application for Employment.

All three documents must be completed and included to be considered for this position.

Hours: Monday-Friday, 8:00 a.m. – 4:30 p.m.

Location: Des Moines, IA with possibility of hybrid remote after six months

What’s in it for YOU:

• Collaborative, positive work environment
• Talented and passionate team members that will help you grow and learn
• Excellent benefits package
• Paid holidays/vacation/sick leave
• Iowa Public Employees’ Retirement System (IPERS) Retirement plan
• Employee discount program

The starting salary for new State of Iowa Judicial Branch employees is expected to be at the base of the pay range. The pay range for this position is $63,627.20 to $101,649.60. Adjustments may be made if the successful applicant has relevant experience above minimum qualifications.

To Apply: Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check. The Iowa Judicial Branch is an E-Verify employer.

All applicants must submit a cover letter and resume with the completed application. All three documents must be completed and included to be considered for this position.

Position classification is determined as the ‘best fit’ of the duties assigned to and performed by a position. This position is classified as an Information Technology Support Specialist as summarized below.

Summary

Provide computer and information technology specialized assistance for Iowa Judicial Branch users and business operations.

To be successful in this position, you will need:

Skills and Abilities

• Strong analytical, troubleshooting, and problem-solving skills.
• Broad technical aptitude with the ability to quickly learn new systems and tools.
• Ability to create and maintain clear technical and user documentation.
• Strong organizational and prioritization skills in a production support environment.
• Experience working in a team-oriented, collaborative environment.
• Proven experience and ability with troubleshooting principles, methodologies, and issue-resolution techniques.
• Goal-oriented, organized team player.
• Understanding of the branch’s goals and objectives.

Technical Skills & Experience

• Working knowledge of T-SQL and PL/SQL, including understanding existing queries and creating new ones as needed.
• Experience connecting to SQL Server and Oracle databases, including familiarity with connection configuration (e.g., TNS setup, connection strings).
• Hands-on experience with SQL Developer (Oracle) and SQL Server Management Studio (SSMS).
• Proficiency with Microsoft applications, especially Excel, Access, and SharePoint.
• Basic experience with shell scripting, including navigating directories, listing files, and opening/editing scripts in QA and production support environments.

Under the direct supervision of the IT Manager – Software Development, candidates will:

• Troubleshoot software and application issues, documenting investigation steps, resolutions, and outcomes in the ticketing system.
• Validate fixes and enhancements in supported environments and perform follow-ups to ensure issues are fully resolved.
• Maintain and improve performance, reliability, and usability of in-house applications.
• Analyze recurring issues and trends, recommending long term fixes and process improvements.
• Prioritize and manage defect resolution and enhancement work based on business impact and operational needs.
• Write, review, and execute scripts to assist with troubleshooting, diagnostics, and issue resolution.
• Identify end user training needs and provide documentation and support to improve system understanding and adoption.
• Communicate clearly with end users, developers, and management, including deescalating concerns when necessary.
• Support and mentor junior team members.
• Other duties as assigned.

This is a non-merit position with the Iowa Judicial Branch. Candidates must follow the instructions in the "To Apply" section.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

Additional Information

The incumbent must meet the minimum requirements to qualify for the position.

1. High school diploma (or high school equivalency diploma).
2. Three (3) years of experience in computer science or related experience.

Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience.

Preferred Qualifications

1. Associate’s degree in computer science or information technology.
2. Experience working in or transitioning to Agile methodologies.
3. Familiarity with Power Platform tools, such as Power BI (reporting) and Power Automate (SharePoint task automation).