Information Technology Specialist (Network Services)

Full Job Description

This position is Non-appropriated Fund (NAF) and will be assigned to the JBSA Fort Sam Houston IT Office. This is a Regular Full-Time category position with guaranteed 40 hrs. per week.

Employees appointed to a Regular category position are eligible for benefits. Who May Apply: Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/03/2026 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Must possess skills, and ability needed to work independently on firewalls and software on wired/wireless networks.

Needs ability to troubleshoot and repair Paradyne ADSL/DSLAM modems. IAW DOD-8500.2/5200.2-R.must possess Secret/SSBI clearance.

Must have progressive experience that provides knowledge of basic principles, theories, practices, techniques, and terminology of the IT discipline/subject matter field.

Knowledge of installing, configuring, upgrading, maintenance and troubleshooting hardware and software components to include Microsoft Windows & MAC operation system.

Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1.

Customer service skills 2. Knowledge of troubleshooting Windows, MAC Operating Systems and mobile devices. 3. Knowledge of Active Directory administration. 4.

Knowledge of commercial ISP network setup and configuration.

**NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration.

All other applicants will be referred as needed and requested by the selecting official(s).

**Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration.

If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.

(Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.) Major Duties:

Functional System Administrator monitors, tests, analyzes, maintains, and operates multiple operating systems squadron network platforms.

Analyzes LAN/WAN utilization statistics through data collection and performance measures to ensure smooth, reliable, and robust operation to LAN/WAN.

Performs LAN installation, implementation, maintenance, troubleshooting; and reviews, evaluates, and fine-tunes components such as hubs, switches, and routers to achieve peak efficiency within the overall network connectivity.

Installs, configures, and troubleshoots network and application server hardware, network operating system software, and peripheral network equipment such as routers, bridges, cabling system, network interface cards, modems, multiplexers, and concentrators.

Changes the components of existing equipment for efficient operation or recommends major modifications to existing systems.

Implements network operating system and or network application software and maintains contact with software suppliers to ensure that current releases of software products are in use.

Ensures current network software products are compatible with system configurations and ensures interoperability, efficiency, and compliance with existing standards.

Oversees and troubleshoots operation of the LAN/WAN and ensures hardware and network operating software are functioning properly and that operation standards are met.

Function tests system components to identify and resolve technical problems, analyzes system malfunctions, implements necessary corrective actions, and provides ongoing support for the resolution of complex problems and operating malfunctions.

Ensures the vigorous application of information security/information assurance policies in the delivery of network services.

Functional System Administrators for Windows servers, WSUS, ACAS, Anti-virus, Intrusion Detection/Intrusion Prevention, Caterease, Foodtrack, SETS, MABB, Defense Lodging System, Terminal connectivity.

The primary Network is NAFT/EISP but maintains wired and wireless networks at Lackland, Port San Antonio, Medina annex, Camp Bullis, HQ AFMC.

Performs server security patching and updating the network firmware and Hardware. Scans network using RETINA And AVDS Systems (NESSUS) to keep PII and PCI information safe.

May be required to work after hours, weekends and holidays. Position works under the supervision of the Chief of Information Technology.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12883355