Information Technology Specialist (Direct Hire)

Full Job Description

The Integration Lead for the NASA Integrated Operations Center (NIOC) drives enterprise technical integration across services, resolves complex design conflicts, and aligns requirements with OCIO programs, missions, and Centers.

You will develop and execute technology roadmaps, embed them into service processes and enterprise architecture, establish performance metrics, promote data-driven improvement, and ensure compliance with technical and governance standards.

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

To qualify for GS-12, you must have one year of directly related specialized experience equivalent to the GS-11 level.

Coordinating technical integration of network and infrastructure services and resolving system design or configuration conflicts; Supporting development and maintenance of infrastructure technology roadmaps and implementing network and system requirements within established enterprise architecture standards; Developing and tracking operational performance metrics for network and infrastructure services and implementing data-driven improvements to service delivery.

To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level.

Leading enterprise-level integration of network and infrastructure services and resolving complex design conflicts across multiple IT domains; Developing and directing implementation of infrastructure and network technology roadmaps aligned with enterprise architecture and organizational strategic objectives; Establishing enterprise performance metrics for network and infrastructure services and overseeing data-driven modernization and compliance with technical and governance standards.

AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience.

Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.

NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses.

Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Major Duties:

• Duties described below are at the highest grade advertised. Duties assigned at lower grade levels will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee.
• Lead enterprise-level technical integration across NASA Integrated Operations Center (NIOC) services, resolve complex design conflicts, and establish integration standard.
• Direct cross-organizational alignment of technical requirements and deliverables with Office of the Chief Information Officer (OCIO) enterprise programs, missions, and Centers.
• Develop and oversee implementation of NIOC technology roadmaps, ensuring integration across service line processes, milestones, and architectures.
• Establish enterprise performance metrics and lead data-driven modernization and continuous improvement initiatives across NIOC services.
• Direct enterprise architecture governance and execution of technical requirements for NIOC services across the enterprise.