Information Technology Specialist (DATAMGT/CUSTSPT)

Full Job Description

The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo.

This position is located in Office of Education Technology (OET), Office of the Secretary for Education, Smithsonian Institution.

The Office of Education Technology (OET) operates education programs that reach out to teachers, students, and the general public.

The programs include digital platforms such as websites, digital tools, and learning interactives.

Basic Qualifications: The qualification standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.

Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D.

or equivalent doctoral degree Education: All academic degrees and coursework must be from accredited or pre-accredited institutions.

Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S.

accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement.

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

You qualify for this position if you have one year of specialized experience equivalent to at least the GS-09 level in the Federal Service.

For this position, specialized experience is defined as demonstrated experience in managing database systems and providing information technology end user customer support.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience.

Be sure to note the number of paid or unpaid hours worked each week.

Or a Combination: Education and experience may be combined to meet the basic qualifications; For a full explanation of this option please see the Qualification Standards. Major Duties:

The Information Technology Specialist (DATAMGT/CUSTSPT) will serve as the subject matter expert on database systems and the processes around them.

In this position, you will: Provide the tools and processes to remain nimble in how the unit collects, synthesizes, and analyzes data.

Furnish end user support and make recommendations for systems and processes. Serve as the liaison with the Office of the Chief Information Office (OCIO) on all IT related services and problems.

Lead as the system administrator for all EDGE databases.

Serve as administrator technical support for Google Classroom, setting up and maintaining Google Classroom infrastructure, including account creation, maintenance, and content archiving in compliance with Privacy Office standards.