Information Technology Generalist 2

Full Job Description

Are you passionate about Information Technology Infrastructure Library (ITIL) best practices? Join our Office of Information Technology in this IT Generalist 2 position!

As a member of our Service Management team, you will be responsible for ensuring ITIL best practices are used to deliver high quality services in support of the Employment, Banking and Revenue Delivery Center (EBR DC) and its agencies and program areas.

We support the similar and shared IT infrastructure needs of the Labor and Industry, Revenue, State, Banking and Securities, and Insurance departments.

Apply now and help ensure that the people who provide essential government services and processes have reliable, secure access to the information they need to effectively serve all people in Pennsylvania.

Requirements

In this position, you will perform a variety of advanced technical tasks in accordance with Information Technology Infrastructure Library (ITIL) best practices.

This involves identifying problems, researching alternatives, conducting data analysis, and applying appropriate solutions for asset and configuration management, as well as conducting periodic audits to ensure data accuracy in assets, configuration items, and contracts.

You will also serve as the liaison for functionality within the Information Technology Service Management (ITSM) toolset (ServiceNow) in support of ITSM processes and providing customer service for EBR DC.

This includes assisting in the design, testing, and implementation of ITSM processes; developing and maintaining ServiceNow procedures and full lifecycle documentation; establishing and maintaining peer and vendor relationships; and planning, creating, and presenting training and other presentations.

Our team will also rely on you to stay up to date with the latest ServiceNow and ITIL/ITSM best practices and recommend changes to applications, integrations, and data that will enhance the services we provide.

Share your advanced technical skills to help keep government IT services up and running, stable, and reliable with our team!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:00 AM to 3:00 PM, Monday - Friday, with a 30-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time. This position currently reports to the office on Monday and Tuesday each week.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.