Information Technology Generalist 1

Full Job Description

Do you want to provide network connectivity support and end user support services to physical offices and telework users who serve employment, banking, and revenue programs?

Apply for this Information Technology Generalist 1 position with our Enterprise Technology Services Office’s Workstation Operations & Technical Services staff.

Our team of specialists performs operating systems support, installation, maintenance, configuration, and troubleshooting of computer environments and operations for various program areas within the northeastern region of Pennsylvania, as well as provides day-to-day support to the Bureau of Disability Determination (BDD).

Take the next step in your IT career with us!

Requirements

In this position, you will be responsible for a variety of IT support functions within a specific geographic region of the Commonwealth.

Work involves resolving technical hardware and software problems through the provision of exceptional customer service, maintaining network performance and reliability, maintaining the inventory of our department’s computer resources, and researching and evaluating new products and technologies to improve operations and help meet customer needs.

You will also assist with office relocation functions, major infrastructure project roll outs, and physical site planning, as well as perform on-site inspections during the construction phase.

This includes installing and setting up new hardware, software, and physical infrastructure network devices and data cabling.

We will rely on you to serve as an expert resource on network connectivity, problem resolution, and the installation and configuration of newly acquired or upgraded hardware and software, and to collaborate with other IT staff to resolve more complicated connectivity and performance issues.

Share your technical skills and help ensure state offices have the hardware, software, and technical support they need to provide services that benefit all people in Pennsylvania!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• This position requires travel throughout the northeastern region of Pennsylvania.

Telework: You may have the opportunity to work from home (telework) full-time.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

Other Requirements:

• This particular position also requires possession of a valid driver’s license.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.