Information Tech Programmer/Analyst 11

Full Job Description

The Department of Technology, Management and Budget (DTMB) supports the business operations of the state agencies through a variety of services including Information Technology project delivery, maintenance and support. This position is in the Agency Services area of DTMB.

We’re seeking a motivated individual who values public service and is passionate about delivering exceptional IT customer support.

Strong communication skills are essential, you’ll collaborate with analysts, project managers, and end users, offering both attentive listening and professional guidance.

Teamwork is at the heart of this role.

As a member of the Customer Service Team, you will assist the Client Specialist in coordinating and communicating IT services for MDOC. Key responsibilities include:

• Supporting the ASAM Coordinator with operational tasks
• Facilitating business meetings and gathering requirements
• Managing escalations and issue resolution
• Completing and submitting service request forms
• Recommending solutions for non-standard IT needs
• Understanding agency applications and SOM Application Prioritization for recovery
• Acting as a liaison between DTMB and MDOC
• Proactively identifying and addressing current and future IT needs
• Assisting with urgent application issues and tailoring solutions to agency needs
• Participating in training and process improvement initiatives

If you thrive in a fast-paced environment and enjoy solving problems, we’d love to hear from you.

The state of Michigan offers competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, excellent vacation and sick time policies and an ability to successfully juggle your work and family life.

We would like the opportunity to share with you more about the benefits of working for the state and joining the state of Michigan employee family if you are interested.

Please consider sending in your application today.

DTMB does not participate in STEM-OPT.

ITPA P11 - Position Description

SIGNING BONUS:

This position may be eligible for a sign-on bonus of up to $2,500. Up to $1,250 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.

Position Location/Remote Office: The office location is Lansing, MI. The State of Michigan is not able to offer employment to out-of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.

DTMB is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

Requirements

Education

Information Technology Programmer/Analyst P11
Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.

Experience
No specific type or amount is required.

Qualifications

Information Technology Programmer/Analyst P11 
Possession of an associate's degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

OR

Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

Additional Information

To be considered for this position you must:

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.

If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts.

Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Failure to complete any of the above items may result in your application not being considered and screened out. See instructions for attaching files here: Instructions(Download PDF reader)




Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.




The Office ofCareer Services offers current State Employees and interested applicants access to the job application process and a variety of career planning resources.




In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. If selected for employment, you must be able to submit proof of your legal right to work in the United States.



Certain positions may require certification in specific information technology programs.

View the job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologyProgrammerAnalyst.pdf