Information Systems Project Manager

Full Job Description

This position is in the Shared Services Information Technology Department.

The incumbent is responsible for leading and supporting the planning, implementation, and ongoing support of information technology initiatives that advance the mission of the court.

The role manages IT projects from inception through completion, coordinating resources, timelines, and stakeholders while ensuring effective change management, user readiness, and minimal disruption to court operations.

Qualifications must be met at the time of the application. Required: Must have two years of specialized experience.

Preferred: A bachelor's degree in computer science or related field is preferred but not required.

Basic understanding of audiovisual systems, networking concepts and basic server administration, and experience planning, coordinating, and providing systems training one-on-one, or in groups.

The candidate must possess: strong organizational skills; strong project management skills; excellent customer service skills; problem-solving skills; and the ability to work independently and as part of a team.

Specialized experience: Specialized experience is defined as progressively responsible experience implementing or maintaining computer systems that include completing computer project assignments involving systems analysis, systems integration, and information technology project management.

Experience installing and troubleshooting Microsoft Windows, Microsoft Office 365 applications such as Outlook, Excel, Word, OneDrive, and other commercial off-the-shelf software applications.

Experience performing routine hardware maintenance and troubleshooting on computers, monitors, printers, scanners, etc. Major Duties:

The incumbent provides daily help desk support to judges, chambers staff, and court personnel, diagnosing and resolving complex hardware, software, mobile device, and network connectivity issues, and escalating unresolved matters as appropriate to ensure timely resolution.

The position also configures, deploys, and maintains PCs, laptops, printers, and mobile devices; installs and maintains operating systems, applications, and network management tools; and ensures all systems are secure, reliable, and compliant with court and federal IT security standards.

In addition, the role evaluates and implements new technologies, develops and maintains technical documentation, delivers user training, and promotes the effective adoption and optimization of court technologies through clear communication, guidance, and ongoing support.

Duties include, but are not limited to, the following: Lead the planning, execution, and completion of IT projects, including scope definition, scheduling, resource coordination, and stakeholder communication.

Coordinate and oversee project teams, provide direction, guidance, and support to ensure goals are met. Oversee change management activities, including user readiness, communication, and training.

Develop project documentation, including implementation plans, timelines, risk assessments, and post-project evaluations. Promote the use of technologies to support the mission of the court.

Evaluate new software, hardware and software developed outside the court for use by the court. Assist in the evaluation and selection of new technologies, systems, and tools to meet business needs.

Oversee user readiness activities related to new technologies and systems.

Develop communication strategies, training materials, and transition plans to ensure smooth adoption with minimal disruption to court operations.

Develop and maintain technical documentation, including system operating procedures, knowledge base articles, and end-user guides.

Ensure documentation is accurate, current, and useful for both IT staff and end users. Provide daily help desk support to judges, chambers staff, and court personnel.

Diagnose and resolve complex issues involving hardware, software, mobile devices, and network connectivity. Escalate unresolved issues as appropriate and ensure timely resolution to meet user needs.

Configure, deploy, and maintain PCs, laptops, printers, and mobile devices. Install, upgrade, and maintain operating systems, application software, and network management tools.

Ensure systems are secure, reliable, and compliant with court and federal IT security standards. Install, upgrade, and maintain software applications, operating systems, and network management tools.

Ensure the security, reliability, and performance of local and remote networks. Identify user training needs and develop effective training programs, materials, and reference guides.

Deliver classroom instruction, one-on-one instruction, and presentations for staff, management, and judges.

Support staff adoption of new technologies by providing clear communication, training, and follow-up assistance.

Assist users in optimizing their use of court applications by developing templates, macros, or custom tools where appropriate. Performs other duties as assigned.