Info Tech Specialist (Network)

Full Job Description

The United States Attorney's Office for the District of Columbia mission is to enforce the criminal laws of the United States and the District of Columbia, represent the interests of the United States in civil litigation, and respond to the public safety needs of the community by leading an effective, well-coordinated law enforcement effort that contributes to the overall goal of improving the quality of life in the District of Columbia.

MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience for the respective grade level in which you are applying: To qualify at the GS-12 level, you must possess: Specialized Experience: At least one year of specialized experience equivalent to the GS-11 level in the Federal service performing (obtained in either the public or private sectors) (3) of the (4) duties listed below: Providing office-wide IT end-user customer support for the organization in determining VoIP (Voice over Internet Protocol) customers' needs to ensure the integration of the VoIP system components; Conducting analysis to recommend resolution of technical network requirements to be used in acquiring software or hardware from IT contracts; Testing or optimizing functionality of VoIP systems, networks, and/or data; Identifying or defining business or technical requirements applicable to the design, development, implementation, management, or support of VoIP systems and networks.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

If your resume does not support your questionnaire answers, we will not allow credit for your response(s).For more information on the qualifications for this position, click here.

TIME-IN-GRADE REQUIREMENTS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.

One year at the GS-11 is required to meet the time-in-grade requirements for the GS-12 level. You must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade.

No award SF-50 will be accepted; recommended SF-50s include promotions and step increases (within grade increases).

Major Duties:

This Info Tech Specialist (Network) provides IT responsibility for interpreting and implementing policies and procedures related to end-users voice over Internet Protocol (VoIP) telephony services within the USAO-DC.

If selected for this position, you will join a well-respected team that is responsible for providing Info Tech Specialist (Network) support in the U.S.

Attorney's Office, District of Columbia, located in Washington, District of Columbia, focusing in the areas of network services; customer support; systems administration; and data management.

Typical work assignments will include: The incumbent serves as an IT Specialist with responsibility for interpreting and implementing policies and procedures related to end-users voice over Internet Protocol (VoIP) telephony services within the USAO-DC.

The incumbent has substantial responsibility for planning, administering, advising on, and evaluating IT and VoIP customer services, and providing VoIP support to end-users throughout the USAO-DC.

The incumbent provides office-wide IT end-user customer support for the USAO-DC in determining IT and VoIP customer needs, ensuring the integration of VoIP systems components, and planning for VoIP systems implementation and upgrades.