Imaging System Specialist - IT System Administration - Journey

Full Job Description

The Department of Revenue's (DOR) Information Services division is looking for an IT System Administrator - Journey who will serve as our Imaging System Specialist (Administrator) on the Imaging team in the E-Commerce & Business Systems section. This team is responsible for supporting the Imaging system applications, processes and end users.

Requirements

This position supports Revenue's "Integrated Document System (IDOCS)" environment. Responsibilities include systems analysis, application and workflow configuration, user rights and security, development, coordination, customer service, and maintenance of the enterprise system composed of multiple customized off-the-shelf (COTS) software applications. The position has experience with Enterprise Content/Document Management software, tools and services to seek out innovative solutions that meet the agency's business needs, strategic goals, or initiatives.

Below are some other responsibilities associated with the position:

• Plan and complete complex administration, configuration, development and maintenance of the enterprise document management system.
• Solicit customer requirements to understand business needs and provide expert consultation on best practices to meet those needs, including the incorporation of new technologies.
• Plan and implement software architecture in coordination with other technology teams and staff.
• Respond to complex issues and questions from customers on existing systems, applications and workflows.
• Provide expert-level technical support and troubleshooting of problems that affect performance within the systems and independently make corrections to improve performance to acceptable levels.
• Provide escalated support for the imaging systems and tools.
• Provide industry technical expertise and extensive knowledge to team or business stakeholders on document management and records management.
• Collaborate with manager/supervisor and/or project managers in estimating task efforts and validating activities while working on projects.
• Ensure quality work by conducting code reviews, coordinating regression tests and reviewing system documentation completed by team members.

Qualifications

Please ensure that your application materials address the following knowledge, skills and abilities.

The ideal candidate will possess the following knowledge, skills, and abilities in the following areas:

• Progressive experience maintaining and enhancing complex Enterprise Content Management (ECM) or document management applications and systems (e.g., Unisys Infolmage, Laserfiche, OpenText, Kofax Capture, ILINX Capture, etc.).

Progressive experience administering IT systems using industry standard methodologies and practices; and/or leading/supervising or developing staff with responsibility for production systems.

This experience must also include consultative experience in information technology system analysis and troubleshooting or problem resolution.

• Proficiency with MSOffice Software products such as Word, Excel, Outlook and PowerPoint.
• Working knowledge of programming languages such as SQL, VB.NET, C#, C, etc.

Preference may be granted to candidates who possess:

• A bachelor's degree in an information technology field with an emphasis in software development and hardware support.
• Five (5) years of experience maintaining and enhancing complex Enterprise Content Management (ECM) or document management applications and systems (e.g., Unisys Infolmage, Laserfiche, OpenText, Kofax Capture, ILINX Capture, etc.).

Four (4) years of experience administering IT systems using industry standard methodologies and practices; and/or leading/supervising or developing staff with responsibility for production systems.

This experience must also include consultative experience in information technology system analysis and troubleshooting or problem resolution.


To be considered:
• Complete your online application in detail, as it will be used as your initial resume.
• Attach a cover letter that clearly and thoroughly describes how you meet the required competencies (qualifications) listed in this job posting.

This position functions within a fast-paced, complex environment within which accuracy, timeliness, and communication are essential. Throughout our selection process, we will also be evaluating candidates who clearly demonstrate the behavioral attributes and skills to be successful in this environment.

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please black out your Social Security number and date of birth.



Questions?




Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty of finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.

Additional Information

The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.


This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.