Human Services Specialist II-Program Manager (WA Cares – Beneficiary Services)

Full Job Description

Join our Human Services Aging & Disability Services Team!

Description

Position:

Snohomish County Human Services is hiring a qualified individual to support our new WA Cares Fund Program as a Beneficiary Services Specialist.

This position will have the primary duty of completing benefit application intake, perform in-home eligibility assessments, and service navigation once WA Cares Fund goes live statewide July 1, 2026.

This position will also manage planning, internal readiness, and direct collaboration with state partners to ensure a successful rollout.

Since this is a new program, there will be the expectation of the ability to be innovative and understand that change will be inevitable in the following years.

About you:

Ideal candidate for this position:

• Demonstrates a commitment to a person-centered mindset approach;
• Has experience writing policies and procedures, program development, and evaluation;
• Has strong understanding of in-home assessments, care coordination, and public benefit programs;
• Has experience managing cross-functional teams and working with state or regional partners; and
• Has a passion for ensuring the community has long term services and supports available to access when needed.

Applicants must electronically submit an application through Snohomish County’s NeoGov site by 11:59 p.m. on the closing date. A resume and cover letter are required.

When your application is complete, verify the information and make sure there is nothing missing.

Be sure to verify your education and/or experience comply with the minimum requirements section of this posting. Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS.

If you have problems with your application, please contact NeoGov Application Support at 855-524-5627.

About Human Services:

The Human Services Department mission is to help all people meet their basic needs and develop their potential by providing timely, effective human services and building community.

The Human Services Department consists of approximately 350 diverse, friendly, and dedicated employees who receive outstanding benefits and competitive wages.

Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play and raise a family.

We strive to not only provide a meaningful job, but a life-long career with Snohomish County Government.

BASIC FUNCTION
To perform responsible professional work in the planning, development, coordination, implementation and evaluation of human services programs either through direct services or by sub contractual arrangements.

Requirements

1. Coordinates assigned program planning and development activities of complex programs with supervisors, administrators, other department staff, other county de­partments, other government agencies, private service organiza­tions, citizen groups, and other organizations as necessary.
2. Develops and conducts needs assessments and prepares comprehensive program plans, goals, and objectives, program budgets and contract documents for human services programs as assigned.
3. Coordinates the data collection and reporting requirements for, assigned programs, including the organization and computerization of such re­ports; prepares analysis of data.
4. Develops and negotiates contracts and service agreements with program subcontractors; monitors contract compliance and reviews and evaluates subcontractor performance for quality assurance and prepares monitoring reports and corrective action plans.
5. Participates in the development of programmatic budgets within areas of assigned responsibility; participates in negotiation and execution of contracts with federal, state and other funding sources; provides ongoing monitoring of internal program budget(s); makes recommendations for modifications as necessary.
6. Provides a variety of information and technical assistance to program subcontractor and potential subcontractors as necessary.
7. Researches and prepares applications to obtain funding for vari­ous projects, studies or programs as assigned.
8. Provides staffing for advisory boards and committees; provides group facilitation for community groups and committees to accomplish program goals.
9. Keeps in­formed of and provides interpretation of federal, state and lo­cal regulations and guidelines relating to assigned program areas.
10. Provides community leadership and mobilization for assigned areas; provides community education and training including coordination of community events.
11. Facilitates funding application processes, including request for proposals.
12. Works in a cross disciplinary and interdepartmental manner to best meet the needs of the department's clientele. 

1. Oversees activities of student interns and volunteers as as­signed.
2. Performs related duties as required. 

Be familiar with affordable housing activities including preparing down-line capital contracts and be knowledgeable of mortgages, subordination agreements, title insurance and other real estate documents.

May work with escrow agencies and attend property closings, record required security documents, evaluate and take necessary action to protect the county's interest in the event of property foreclosures or agency bankruptcy.

Qualifications

A Bachelor's degree in business or public administration, one of the social sciences or other field directly related to human ser­vices; PLUS, two (2) years progressively responsible experience in human services program planning, grant preparation and management or in a closely related field; OR, any equivalent combination of train­ing and/or experience that provides the required knowledge and abil­ities.

Must pass job related tests.

Additional Information

• human services and governmental agencies, programs and resources
• grant writing methods, principles and applications
• application of relevant federal, state and local laws, codes, rules, regulations and guidelines to human services programming and operations
• research principles and methods; the use of computer technology
• programmatic best practices
• specific populations served by human services programs

• develop human services programs, plans for services and operation
• establish and maintain effective working relationships with public, co-workers, governmental officials, citizen groups and advisory boards
• develop and maintain complete and accurate records
• analyze problems and prepare alternative strategies for solution
• gather, analyze and evaluate program, statistical and financial data
• perform data management requirements and updates on personal computer
• provide training to community groups and agencies as required
• communicate effectively orally and in writing