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HSQA Quality and Performance Manager (HSC 4) DOH8807
State of Washington
Dept. of Health
Location
Washington, 98504
Salary
$5,812 - $7,817
per month
Type
Full Time
More Management & Supervision jobs →Closes
February 4, 2026More State jobs →
Job Description
Summary
This role involves leading quality and performance efforts in health credentialing for Washington's Department of Health, where you'll guide teams, develop policies, and ensure only qualified health professionals are licensed to protect public safety.
You'll act as a senior expert, making key decisions on credentials, training staff, and reviewing legislation that affects health regulations.
It's ideal for experienced policy analysts or managers passionate about public health who enjoy collaborating with teams and influencing state health standards.
Key Requirements
- Extensive experience in health professions regulation, credentialing, or licensing
- Strong leadership and management skills to oversee teams and workloads
- Expertise in policy development, legislative review, and rule-making (e.g., WACs)
- Ability to train and coach supervisors on policies and procedures
- Knowledge of health systems, patient safety, and public health mission
- Skills in analyzing business needs and implementing new policies or legislative changes
- Experience providing consultation to program administrators and stakeholders
Full Job Description
This is a full-time, permanent Health Services Consultant 4 position.
We’re improving patient safety and fostering access to health care!
Join our team as a Division Quality and Performance Manager, where you will serve as the designated senior planner and policy analyst for regulatory and licensing functional activities of high visibility and high sensitivity, including the authority to make credential issuance or denial decisions, as delegated by the Secretary of Health, boards, commissions, department policy, and statute.
As the HSC 4, you will take on section manager responsibilities in the absence of the Credentialing Manager and assist with managing workloads and providing consultation to other staff and supervisors.
Make a difference as part of a high-performance team.
You’ll support the department’s mission of protecting and improving the health of people in Washington State by implementing public health policies to license only qualified providers.
You’ll recommend rules (WACs), lead and train Health Service Consultant 3 credentialing supervisors, and provide assistance to the Credentialing Manager with legislative review.
The Health System Quality Assurance division help prevent injuries, develop health systems, and improve patient safety by working closely with communities and local health partners.
Our over 500 employees regulate and support more than 463,000 health professionals in 85 health professions and 11,000 health groups and programs.
By serving as a senior subject matter expert for all Credentialing Section Supervisors, you’ll help us support critical health services in Washington!
Key Responsibilities Include
- Serves as the designated department expert/specialist to inform and educate state policy makers, program administrators, and the public about the importance of and requirements for the regulation of health professions and facilities.
- Provides leadership and direction to the credentialing section. Develops work plans with goals, objectives, timelines, and tasks. Assigns work and manages section workload.
- Coaches HSC3 Credentialing Supervisors to meet critical deadlines and manages assigned work from Division Director of Performance and Quality.
- Provides consultation and assistance to Credentialing Supervisors and Credentialing Specialists within the HSQA Division.
- Assists Office Directors and sections with legislative review process:
- Develops health policies through the legislative bill review process.
- Evaluates and identifies the credentialing impacts of proposed legislation.
- Evaluates legislative requests and makes recommendations for amendments to legislative requests.
- Trains HSC 3 credentialing supervisors on new credentialing policies and procedures associated with legislative and rule changes.
- Develops policies and procedures for changes to existing professions, such as a change to a professions’ scope of practice. Analyzes business needs, creates applications, and supports program managers. Implements and operationalizes new policies, procedures, rules, and legislative requirements.
Why Join Us?
- Impactful Work: Monitor and ensure the quantity, quality, and timeliness of credentialing work products and customer service.
- Collaborative Environment: Coordinate processing interactions among work units and programs to keep workflow and applications moving toward completion.
- Growth Opportunities: Provide guidance, technical expertise, and quality review of work products. Work-Life Balance: Take advantage of employee resources and wellness activities offered to support well-being.
Ready to make a difference? Apply now and become a part of a mission-driven team dedicated to outstanding service delivery!
Location and Flexibility
This position offers a hybrid work arrangement, combining remote work with in-office collaboration. This position is open to applicants located anywhere in Washington State.
This role allows you to work from home or our office in Tumwater, WA. In-office work or event attendance is infrequent and scheduled in advance.
Benefits and Lifestyle
We’re committed to supporting your work-life balance with a comprehensive benefits package designed to fit your lifestyle. From health and wellness programs to retirement plans and leave options, we offer a range of resources to help you thrive. Discover more about “Why DOH” at Work@Health.
About the Washington State Department of Health
The Washington State Department of Health (DOH) protects and improves the health of all people in Washington.
Guided by equity, innovation, and engagement, we work with local health jurisdictions, Tribal nations, community partners, and government agencies to prevent disease, promote wellness, and reduce health disparities - impacting every Washingtonian and visitor daily.
Required Qualifications
You must meet the option provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.
- Five (5) or more years) of experience in healthcare credentialing or regulation.
- Five (5) or more years of experience using software tools and databases similar to HSQA tools Integrated Licensing and Regulation System (ILRS) or Healthcare Enforcement and Licensing Management System (HELMS) or other Salesforce platforms
- Five (5) or more years of experience supervising three (3) or more staff, at one time.
- Two (2) or more years of experience providing subject matter technical expertise and quality review of work products using the division’s Integrated Licensing and Regulatory System (ILRS) or Healthcare Enforcement and Licensing Management System (HELMS) or a similar licensing database.
- Two (2) or more years of experience and skills using the following computer software:
- MS Word – to create, format, edit, preview, print, and save documents. Use standard functions to select, edit, copy, paste, format, and spell check text.
- MS Excel – to create spreadsheets and report on workload and performance. This requires creating formulas and importing external data sources into excel to analyze and produce reports.
As well as the following knowledge, skills, abilities, and competencies:
- Ability to work in a team and lead a team - Builds rapport with others and develops and facilitates teamwork within different functional areas; demonstrates respect for others’ perspectives and needs; treats others with dignity and actively supports the good ideas of others; demonstrates broad knowledge of the department and division missions and guiding principles, and the teams’ role within that structure.
Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Relating openly and comfortable with diverse groups of people.
Identifies and includes key internal and external players and stakeholders in collaborative venture; identifies external and internal issues that may impact the delivery of essential public health services; and works effectively within the political environment to meet customer expectations.
Critical Thinking - Raises vital questions and problems, formulating them clearly and precisely; gathers and assesses relevant information, using abstract ideas to interpret it effectively; comes to well-reasoned conclusions and solutions, testing them against relevant criteria and standards; thinks open mindedly within alternative systems of thought, recognizing and assessing, as need be, their assumptions, implications, and practical consequences; and communicates effectively with others in figuring out solutions to complex problems.
Effectively develops and uses performance measures and data to identify opportunities and measure process improvement. Recognizes the scope of problems and understands the impact of change on others.
Process improvement skills - Successfully leads and directs process review and improvement activities, resulting in improved service, efficiency, or cost savings.
Employs LEAN and other process improvement methodologies to reimagine processes, streamline workflows, and pilot/evaluate/expand positive changes.
Workload management - Effectively handles competing priorities and urgent situations, making sound decisions within short timeframes and taking appropriate action.
Effectively organizes multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough and on time.
Remains in touch with individual aspects of complex assignments and transitions easily and quickly between them.
Preferred/Desired Qualifications
Bachelor’s degree or higher-level education.
One or more years of experience analyzing legislative bills.
Experience as a health professions or facilities program manager or case manager.
Supervising a group of more than five staff at a time.
Conditions of Employment:
I am prepared, with or without accommodation, to do the following:
- Commit to a full-time 40-hour, 8am – 5pm workweek schedule.
- Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
- Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
- Perform my job duties either remotely from home or in person, on a drop-in basis, at the designated DOH site location.
- Travel is required to attend meetings or training, primarily within the county.
- Legally drive a vehicle or arrange alternative transportation for state business.
- Engage in emergency response exercises and high-priority assignments as assigned during emergency events.
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APPLICATION DIRECTIONS:
To apply, click "Apply" and complete the application. Attach your resume, and cover letter.
In your Applicant Profile, include at least three professional references (including a supervisor, a peer, and someone you’ve supervised or led, if applicable).
Please do not include private information such as social security number or year of birth.
Make sure to document your years of experience, skills, and abilities as listed in the qualifications section of this job posting.
Attach only the following:
- Resume
- Cover letter
- 3 or more professional references, if not included in your applicant profile
- DD-214 (if applicable)
Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application.
Please remove or cover any personally identifiable data such as social security numbers and birth year
Do not include or attach the following – these documents will not be reviewed:
- REMOVE personal photos – do not submit any documents containing personal photos.
- Transcripts (unless specifically requested in the Application Directions)
- Certifications or diplomas
- Projects or portfolios
- Letters of recommendation
Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.
DOH is an equal-opportunity employer.
We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.
Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Kristina Cox at employment@doh.wa.gov and reference DOH8807.
Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.
Additional Information
This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.
Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.
Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.
Check your resume before applying to catch common mistakes