Housing Management Specialist (Program Manager)

Full Job Description

This position will be assigned to the Air Force Service Center at Port San Antonio, TX. This is a regular full-time category position with guaranteed 40 hours per week.

Employees appointed to a regular category position are eligible for benefits. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/13/2026 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Experience applying housing/lodging management methods; managing the operations of a housing/lodging facility; developing and maintaining a housing/lodging budget; communicating issues with proposed resolutions.

Desired Work Experience: Experience utilizing computer software programs (i.e., Microsoft Office or equivalent programs and/or software) **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration.

All other applicants will be referred as needed and requested by the selecting official(s).

**Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration.

If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified, and you will no longer be considered for this position.

(Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.) **Federal Work Experience: The following are required information to be included for all Federal Work Experience in your resume: pay plan, series, grade level, agency worked for and dates of employment.

Failure to include this information will result in disqualification and you will no longer be considered for this position.

(Format example: Position title, Pay Plan, Series, Grade Level, Agency Name, beginning and ending dates of employment, with summary of duties, etc.) Major Duties:

Develops, proposes, and updates policies and procedures governing the operations and maintenance of Air Force Fisher Houses for approval by the Air Force Fisher House Fund Board (AFFHFB).

Establishes and implements program objectives, evaluates program performance, and adjusts objectives to meet mission requirements. Communicates program goals and guidance to all operating facilities.

Plans, coordinates, and oversees the NAFI and O&M budgets for the program.

Reviews and approves budgets for all locations, consolidates them into the overall program budget, and prepares related administrative correspondence.

Reviews and approves all Fisher House maintenance, repair, and construction projects, including feasibility assessments for renovations and improvements.

Develops administrative procedures, ensures facilities operate within approved budgets, and identifies efficient management practices.

Issues guidance, instructions, and procedural updates for Fisher House managers.

Conducts annual on-site assistance visits, evaluates facility conditions, and performs regulatory compliance audits, including follow-up actions on critical findings.

Provides guidance on unique or complex situations not addressed in existing policy. Identifies training needs and supports the professional development of Fisher House Managers.

Assists managers with operational improvement plans and approves organizational structure changes based on operational requirements.

Oversees and coordinates all projects or gifts proffered by the Fisher House Foundation, including construction of new Fisher Houses. Represents the Air Force at ceremonies and official functions.

Coordinates with installation leadership, Military Treatment Facilities, the Defense Health Agency, other military services, and DoD agencies to align program objectives with installation and community needs.

Serves as the primary Air Force liaison to non-DoD governmental bodies, including Congress, and to civilian organizations such as the Fisher House Foundation and Local Supporting Foundations.

Plans and assigns work, establishes deadlines and performance standards, and sets short-term priorities. Provides guidance to employees on work and administrative matters.

Conducts interviews and recommends personnel actions including appointments, promotions, and reassignments. Addresses employee and guest-related complaints, referring unresolved issues as appropriate.

Administers minor disciplinary actions and recommends more serious measures when needed. Identifies employee training needs and arranges development opportunities.

Develops performance standards and oversees subordinate supervisors to ensure consistent application of rating techniques and equitable workload distribution.

Exercises significant responsibility for program resources, resolves work issues elevated by supervisors or contractors, and reviews supervisory evaluations.

Addresses group grievances and serious employee complaints, and approves major disciplinary actions for nonsupervisory staff.

Makes decisions on complex or high-cost training requests and approves expenses such as overtime and travel.

Recommends awards, bonuses, and position classification changes subject to higher-level approval. Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12903504