Hotel Customer Service Agent, NF-02

Full Job Description

Serves as a Hotel Customer Service Agent in the Front Office Department of the Hale Koa Hotel.

This open continuous announcement requires re-application every 3 months to maintain consideration throughout the year. Local candidates will be reviewed first as PCS is not authorized.

If determined that area of consideration is to be expanded, all candidates will be considered. Pay is subject to change moderately based on any DoD wage adjustment. Resumes must be two pages (or less).

Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities (KSAs) as they pertain to this position.

A qualified candidate must possess the following: Progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties as stated above with minimal supervision.

Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": Possess knowledge and /or experience of the OPERA system.

Ability to type 30wpm Major Duties:

Serves as a hotel customer service clerk at a lodging property having in excess of 800 rooms.

Performs duties normally associated with front desk operations as desk clerk, PBX services, reservations, activities, and security for the main desk area.

Duties include providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the surrounding area businesses and activities.

Interacts with guests on a continual basis by answering and/or resolving billing questions and other concerns. Sells tickets to shows.

Provides guest assistance such as making arrangements for personal transportation, assisting with luggage, key issues, and providing various forms of information important to the guest during their stay.

Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution.

Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided. Posts charges and payments.

Responsible for the accountability and safekeeping of a revolving change fund during assigned shift. Cashes travelers and personal checks and secures credit card authorizations.

Provides communication assistance in medical and fire emergencies.