LEAD HOTEL CUSTOMER SERVICE AGENT NF02
United States Army Installation Management Command
RecentPosted Jan 6
Older Listing
Posted: December 17, 2025 (29 days ago)
This job has been posted for 2-4 weeks. Consider applying soon if interested.
Hotel Customer Service Agent NF-02
United States Army Installation Management Command
Department of the Army
Location
Location not specified
Salary
$16.49 - $16.50
per hour
Type
Full Time
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Job Description
Summary
This job is for a customer service agent at an Army lodging facility in Italy, where you'll handle guest check-ins, reservations, payments, and daily interactions to ensure a smooth stay.
It's ideal for someone with hospitality experience who enjoys helping people, works well independently, and stays positive under pressure.
No incentives are offered, and it's a non-federal position focused on front desk operations.
Key Requirements
- Demonstrated ability to work independently with minimal supervision
- Strong customer service skills and positive attitude from hospitality experience
- Clear verbal and written communication in English
- Basic math skills for handling payments, reports, and accurate counting
- Proficiency with office software like Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint
- Experience using office automated equipment for daily duties
- Verifiable relevant experience in resume (no assumptions made)
Full Job Description
This position is located at USAG Italy - MWR, Darby Casa Toscana Army Lodging, Livorno, Italy. Incentives and Bonuses Incentives will not be paid.
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following: Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision.
Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.
Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
Ability to use office automated equipment in the performance of the required duties.
Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.
Claimed experience must be verifiable through your resume. Assumptions will not be made.
Major Duties:
- Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
- Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
- Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
- Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
- Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcome.
Check your resume before applying to catch common mistakes