Homeless Assistance Team (HAT) Supervisor

Full Job Description

The Loudoun County Department of Family Services (DFS) delivers a comprehensive continuum of public assistance, safety-net services, and community support to one of the fastest-growing and most diverse counties in the Commonwealth. Within DFS, the Public Assistance & Supports Division (PAS) oversees an integrated portfolio of programs including Public Benefits, Information & Referral, Community Support Services, the Workforce Resource Center, and Homeless Services—including vendor-operated shelter programs and street-level outreach.

The Homeless Assistance Team (HAT) plays a critical role in the County’s homelessness response system by providing diversion, outreach, housing navigation, case management, and coordinated entry functions aligned with the Department of Housing and Urban Development (HUD) and Virginia Department of Housing & Community Development (DHCD) guidelines, the Loudoun Continuum of Care (CoC) Policies and Procedures, and the County’s commitment to evidence-based, trauma-informed, Housing First practices.

Requirements

Program & Operations Leadership

• Program & Operations Leadership
• Lead and support staff in delivering Housing First, person-centered, and trauma-informed services.
• Ensure appropriate referral routing, caseload distribution, documentation quality, and workflow efficiency.
• Coordinate closely with vendor-operated shelter programs (e.g., LHSC, Hypothermia Shelter, Eastern Drop-In Center) to support seamless client access and service continuity.

Supervision & Workforce Development

• Provide direct supervision, coaching, performance management, and professional development to HAT staff.
• Establish systems for quality assurance, including regular case reviews, documentation audits, and fidelity to VHSP and CoC requirements.
• Support staff through high-volume caseloads, challenging fieldwork, and complex client needs using structured supervision practices.

Grant, Fiscal, and Contract Management

• Manage the Virginia Homeless Solutions Program (VHSP) Targeted Prevention grant, including allowable activities, budget tracking, outcome reporting, and corrective actions when required.
• Ensure compliance with County financial policies, procurement requirements, and vendor performance expectations (e.g., Shelter House contracts).
• Collaborate with Finance, Contracts, and Procurement staff to ensure oversight of program expenditures, service invoices, and contract deliverables.

Systems Coordination & Community Partnerships

• Collaborate with County departments (DHCD, MHSADS, Health Department, DGS, Sheriff’s Office), community-based organizations, and regional partners to coordinate services.
• Participate in CoC committees, regional homelessness workgroups, performance monitoring activities, and by-name list reviews.
• Support interdepartmental planning for housing stabilization, including high-acuity cases requiring coordination with Adult & Aging, Behavioral Health, or Code Enforcement.

Policy, Data, and Quality Assurance

• Implement program policies and ensure staff adherence to CoC, HUD, and DHCD regulations.
• Monitor HMIS data quality, performance measures, and compliance with documentation standards.
• Lead continuous improvement initiatives to strengthen prevention strategies, outreach engagement, diversion outcomes, and housing navigation practices.
  

Qualifications

Bachelor’s degree in social work or a related human services field; four (4) years related work experience including one (1) year of supervisory or team lead experience; or equivalent combination of education and experience.

Preferred Qualifications:

• Master's degree.
• Demonstrated experience in homelessness services, including knowledge of structural causes of homelessness, outreach, prevention, and Housing First practices.
• Experience with grant or contract management in a human services or local government setting.
• Strong oral and written communication skills and experience working with diverse populations.

Crisis & Emergency Response

• Participate in emergency response protocols, including severe weather operations, hypothermia shelter coordination, and after-hours duties as required.
• Provide leadership and logistical support during community emergencies impacting vulnerable populations.
  

Hiring salary commensurate with experience.

Additional Information

Special Requirements

• Ability to work beyond standard hours and at alternate work sites as required for operational needs.
• Must maintain availability to support emergency response operations and after-hours duties.
  

Job Contingencies

• Valid driver’s license and good driving record (subject to annual review).
• Successful completion of background checks, including criminal, credit, and DMV.