Health System Specialist (Systems Redesign)

Full Job Description

The purpose of this position is to implement a Performance Improvement program at the Health Care System level.

The position is responsible for delivering Performance Improvement techniques to a broad array of program and services throughout the Medical Center, including Lean, Six Sigma, Coaching, Project Management, and Training.

Additional functions involve advising leadership in the formulation of planning complex facility wide Strategic Plans and projects in support of Strategic Planning.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/13/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

The Occupational Series 0671 includes an Individual Occupational Requirement (IOR).

Candidates may not hold a position in this series without meeting one of the IOR requirements established by OPM: Undergraduate or graduate education in a major field of study hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.

OR, Specialized experience in Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

OR, Successful completion of an agency-sponsored on-the-job training program, it included a formal individualized training plan.

Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

In addition, you must also meet the specialized experience as described below: Specialized Experience: For the GS-12 Health System Specialist (Systems Redesign), you must have at least one (1) full year of specialized experience equivalent to the GS-11 level in the Federal service that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of a Health System Specialist (Systems Redesign).

Qualifying specialized experience includes, but is not limited to: Analyzing data and conducting background research on issues; pulling, isolating and manipulating data to identify root causes of a performance issue; developing statistical models to measure success of performance improvement actions; developing written and verbal teaching materials; providing consultation to executive, service line, and program leadership by leveraging VA data analytics resources.

NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

Preferred Experience: Trained/certified as a Lean or Lean Six Sigma Black Belt.

Experience in leading System Redesign, Lean, or Lean Six Sigma teams throughout the lifecycle of a performance improvement project.

Experience in delivering classroom instruction on System Redesign, Lean, or Lean Six Sigma.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Duties include, but are not limited to: Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts.

Acts as the project lead for healthcare and operational improvement projects.

Facilitates, coaches, and trains audiences at all levels of the organizations throughout the lifecycle of a performance improvement project.

Organizes, directs, controls and coordinates group activities in a timely and effective manner. Analyze data and conduct background research on issues.

Pulls, isolates and manipulates data to identify root causes of a performance issue. Develops statistical models to measure success of performance improvement actions.

Converts data into numerous formats using advanced statistical models including statistical process control charts, histograms, Pareto charts, and many more.

Defines a project scope and goals through a collaborative process with subject matter experts and leadership at the facility, service line or program, or unit level.

Leads a team of subject matter experts through the project management process. Delivers classroom instruction. Develops written and verbal teaching materials.

Leads project teams through designed brainstorming sessions to develop solutions towards a specific deliverable or goal during a project.

Develops processes by consulting with subject matter experts in order to develop standard work. Conducts experiments and collects data to identify if the developed solutions are effective.

Develops control plans, communication plans, and risk management plans through closeout of the project.

Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources.

Identifies metrics performing below benchmarked standards or falling below the upper or lower control limits. Plans and conducts studies directed at reducing errors.

Identifies systems design problems that contribute to human errors. Identifies alternative systems and processes.

Collects baseline information, identifies limitations in current systems, and discovers potential improvements.

Develops statistical, graphical, and narrative reports, and communicates these studies to others. Develops local data metrics and dashboards to monitor projects in progress or performance benchmarks.

Identifies projects critical to improving quality outcomes and maximize return on investment of utilized resources.

Assesses (in terms of degrees) the success or failure in attaining program operational goals/objectives. Incorporates recommendations for the resolution of problems.

Prepares complete and fully documented studies for review of others. Evaluates the quality of care and the efficiency of care processes.

Work Schedule: Monday-Friday, 8:00am-4:30pm Compressed/Flexible: Not Approved Position Description/PD#: Health System Specialist (Systems Redesign)/PDS0012A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized