Health Care Investigator 3 (HCI 3) multiple roles DOH8889

Full Job Description

Posting is for several hybrid home-based roles, combining remote and occasional field work throughout Washington and is expected to comprise approximately 5% of work time.

Health Care Investigator 3 (HCI 3)

WABON – Investigations Unit

Permanent · Full-time

The Opportunity

The Washington State Board of Nursing (WABON) is seeking a highly skilled investigator to support the Department’s mission to protect and improve the health of Washington residents.

This position provides professional, technical, and/or clinical expertise in delivering high-quality investigative services related to the licensing and discipline of nursing professionals and other regulated entities.

This role is critical to ensuring accountability, maintaining professional standards, and safeguarding public trust in healthcare practice across the state.

Key Responsibilities Include

• Receive and manage investigation assignments authorized by WABON
• Review complaints and develop investigative plans
• Conduct interviews and obtain written statements, records, and evidence
• Issue and serve investigative subpoenas
• Gather, preserve, and analyze documentary and physical evidence
• Conduct audits and practice reviews of healthcare and business records
• Prepare clear, objective investigative reports for legal and Board review
• Apply clinical or investigative expertise to complex cases
• Coordinate investigations and collaborate with attorneys, executives, and law enforcement
• Serve enforcement actions, including summary suspensions and revocations
• Prepare for and provide testimony in hearings and depositions
• Serve summary suspensions, cease and desist orders, and license revocations in person
• Provide support to staff attorneys and Assistant Attorneys General

Why You’ll Love This Role

This position offers meaningful, mission-driven work that directly protects public safety and strengthens healthcare integrity across Washington State.

Investigators operate at the intersection of healthcare, law, and public service—engaging in complex, high-impact cases while collaborating with legal professionals, executives, and external partners.

This role provides both professional challenge and the opportunity to make a measurable difference in safeguarding patient care.

Required Qualifications

There are multiple pathways to qualify for this position. You must meet one of the options provided and any additional criteria listed.

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

Option 1: Two (2) or more years of experience as a Health Care Investigator 2 (HCI 2) or higher.

Option 2: Three (3) or more years of investigative experience within a criminal justice or regulatory agency.

AND

Special Requirements:

Preferred Qualifications

While these aren’t required, having them can help you stand out as a candidate.

• Training or higher education coursework in criminal justice, regulatory or a related field.
• Experience analyzing complex medical, legal, and personnel records related to health care providers
• Experience in conducting discreet, sensitive investigations and effective interviews while maintaining confidentiality and professionalism
• Experience applying health care practice standards and interpreting laws, regulations, and court decisions
• Experience in gathering, preserving, and presenting relevant evidence

Employee Benefits

We offer a solid benefits package that supports you and your family’s health, financial security, and work-life balance.

You’ll have access to comprehensive medical, dental, and vision coverage, life and long-term disability insurance, flexible spending and health savings accounts, and retirement plans that help you plan for tomorrow while you’re living today.

Paid holidays, vacation and sick leave help you recharge, and additional programs like dependent care assistance and professional development opportunities add value beyond basic coverage.

Join us and enjoy benefits designed to care for you as much as you care about public health. Learn more about DOH benefits and see how we support your life at work and beyond by visiting Work@Health.

About the Washington State Department of Health

We're nearly 2,000 professionals across Washington working together to protect and improve community health.

Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience.

At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We’re passionate people who are driven to make a difference in public health.

Explore more about the Department of Health, our programs, and our impact by visiting our website.

Working Conditions:

The following describes the working conditions of this position, with or without reasonable accommodation.

Work Setting:

Telework is expected, except for occasional in-person meetings or extenuating circumstances. Sitting for extended periods. Requires field work when necessary to conduct in- person interviews and/or collect evidence.

Carrying files; using established methods to maneuver and/or transfer boxes; bend, grasp, and pinch; turn wrist and manipulate fingers; reach up and out; twist and bend; sit at computer and keyboard for long periods of time.

Schedule:

Monday through Friday, generally 8 am to 5 pm. Teleworking is expected, considering timeliness and quality of work and the need to be accessible to other WABON staff for meetings and assignments.

Travel Requirements:

Requires travel statewide to accomplish investigative tasks, attend training, and meet with representatives from other agencies. Needs to be willing and able to travel statewide.

When driving for state business, the employee must be able to legally operate a state or privately-owned vehicle; OR provide alternate transportation while on state business.

Tools and Equipment:

Computer with Microsoft Office Suite; telephone; printer/copier/fax; automated paginating machine; vehicle.

Customer Interactions:

Frequent interaction with complainants, respondents, and witnesses. This occurs by mail, by telephone, and in person.

Also with attorneys, paralegals, other WABON staff, WABON members, and HSQA investigative staff. Routine interactions with law enforcement agencies and courts.

Must be able to cope with potentially stressful situations, including hostile clients and workload demands.

Other:

This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

The DOH campus is a smoke-free, drug-free, alcohol-free, scent-neutral environment.

This position may be required to conduct and/or participate in public health emergency preparedness and response activities.

APPLICATION DIRECTIONS:

We’re committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents won’t be accepted or shared with the hiring manager.

Click “Apply” to complete your application. Attach your resume, cover letter, and DD-214 (if applicable).

List at least three professional references, directly in your Applicant Profile or as a separate attachment, including a supervisor, a peer, and someone you’ve supervised or led (if applicable).

DO NOT INCLUDE private details like your SSN or birth year, personal photos, transcripts, certifications, diplomas, projects, portfolios, or letters of recommendation.

Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application.

Please remove or cover any personally identifiable data such as social security numbers and birth year

Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer.

We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.

Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Andrea Thieme at employment@doh.wa.gov and reference DOH8840.

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

Additional Information

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.

Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.