General Service Specialist, DHHS

Full Job Description

Are you a highly organized, detail-oriented individual passionate about public service? The Utah Department of Health & Human Services, Finance & Administration office is looking for someone who understands service! It's much more than just knowing how to file and answer a phone. Work with a dynamic group of like minded professionals in a comfortable setting where you will exercise considerable independent judgment to accomplish daily tasks which will require advanced office skills.

Must possess an ability to use systems to gather and apply pertinent rules, regulations, policies, and procedures to individual customer interactions. The employee will perform a variety of complex, independent decision-making skills with minimum direct supervision.

WHY APPLY?

This is your chance to affect a real change in Utah's future. This is an opportunity for a new career which rewards your knowledge, professional abilities, caring nature, and efforts.

This position offers a rich benefits package with pro-rated holiday, annual, and sick time. Other benefits include medical, dental, vision, and life insurance.

Other employee incentives and bonuses are also available.

In addition to the rich benefits the State of Utah offers, the department offers:

• On-site fitness center, for a minimal membership fee

• UTA Eco Pass, at a discounted monthly rate

• Day care center with First Steps Day Care - contact for rates and availability, 801-538-6996

THE AGENCY

To learn more about the Utah Department of Health & Human services, please click HERE.

If offered this position, your continued employment will be contingent upon passing a background check and review. This check will include fingerprinting at various locations for your convenience. There will be no cost to you and fingerprinting will be completed on the first day of employment or shortly thereafter. You may review the policy by clicking HERE.

Requirements

• Serve as the main point of contact for the customer service counter, assisting employees, vendors, couriers, and other visitors.

• Receiving, sorting, routing, and delivering boxes and mail.

• Creating and printing DHHS ID badges to employees, contractors, and Interns.

• Providing building security access to building staff, running reports and audits.

• Assisting with the building’s front desk operations, providing customer service when clients, family, or community partners come in.

• Supporting the building’s fleet motor pool, including servicing vehicles, working with fleet vendors, and dispatching and returning vehicles.

• Providing customer service when clients, family, or community partners come in.

• Responding to emails and answering telephone inquiries

• Preparing and processing documents; data entry.

• Maintaining files and record keeping systems; scanning and organizing documents.

• Understanding and communicating information and ideas clearly, and concisely, verbally and in writing.

• Scheduling appointments and making arrangements for conference rooms.

• Maintaining a professional and respectful office environment for internal and external customers.

• Providing administrative support as needed.

• Communicating staff changes to other administrators as needed.

• Scheduling appointments and making arrangements for conference rooms, and assisting conference room users with audiovisual needs.

• Other duties as assigned.

Qualifications

The Ideal Candidate

• Has at least one year of experience working in a professional office environment.

• Has data entry experience.

• Is detail oriented.

• Works independently with little or no supervision.

• Able to learn new operating systems in a quick and efficient manner.

• Handles stressful situations with tact and professionalism.

• Strong working knowledge of Google (Gmail, maps, internet, docs, sheets, calendar, hangouts, chat, forms, slides, groups).

• Strong working knowledge of Microsoft Office products.

• Excellent interpersonal and customer service skills.

• Strong attention to detail and organization.

Additional Information

• Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date.

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

• DHRM rules apply for promotions and transfers.

• Only applicants selected for an interview will be contacted.

• This is a time-limited (schedule TL) temporary position that may convert to a long term competitive career service (schedule B) if the competitive requirements have been met.