Fraud & Risk Manager (WMS2)

Full Job Description

The hiring manager will begin reviewing applications after seven days and will begin interviewing and may make a hiring decision at any time after that. It is in the candidates’ best interest to apply early.

The Department of Revenue (Revenue) Executive division is seeking a dynamic professional with extensive fraud management, risk management, audit, or internal control design/assessment experience to serve as the Fraud & Risk Manager. This position supports the agency-wide Enterprise Risk Management and Internal Control programs. The incumbent is primarily responsible for designing and overseeing a coordinated enterprise framework and approach for fraud detection, assessment, prevention, investigation, and mitigation strategies to minimize fraud risk exposure to Revenue.

This position serves agency executives and leadership in an oversight and advisory capacity and requires a high degree of collaboration and self-motivation. As a fraud subject matter expert, the role partners with agency divisions to help assess fraud risks associated with agency-wide practices and to support proactive control improvements.

The Fraud & Risk Manager will work to build relationships with Department fraud managers, and with fraud managers in other Washington state agencies to evolve a community of practice. In addition, this position will develop contacts with fraud specialists at other state revenue agencies to discuss emerging risks and strategies to prevent successful fraud attacks.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our what our employees say about why Revenue is a great place to work.

Requirements

The position reports directly to the Enterprise Risk Officer and will be responsible to provide extensive subject matter expertise in process/root cause analysis, identification of fraud risks, risk assessment methods/techniques, and fraud internal control analysis and design.

As the Fraud & Risk Manager, you will be responsible to:

• Progress the agency’s fraud mitigation maturity, as guided by the established Enterprise Fraud Framework and related fraud maturity model.
• Own and maintain the enterprise fraud risk register in line with the agency’s Enterprise Risk Framework.
• Assess Fraud Mitigation Effectiveness.
• Lead the agency’s response to fraud risk events.
• Provide fraud training and guidance.

Qualifications

Please ensure that your application materials address the following qualifications~

We are looking for candidates who possess the following core competencies:

Strategic Planning & Execution

• Ability to develop and implement multi-year strategic plans aligned with enterprise fraud frameworks.
• Skill in setting maturity goals and monitoring progress toward organizational targets.

Stakeholder Engagement & Collaboration

• Skill in coordinating across divisions, programs, and leadership levels to align fraud mitigation objectives.
• Ability to build consensus and drive action among diverse stakeholders.

Policy Development & Governance

• Knowledge of how to draft and maintain enterprise-level policies and guidelines.
• Ability to translate regulatory or policy expectations into practical operational standards

Data Visualization & Dashboarding

• Ability to design dashboards and fraud monitoring tools which translate complex data into executive-ready visuals.
• Proficiency with analytics tools or visualization platforms (e.g., Power BI, Tableau, or Excel dashboards).

Performance Measurement & Analytics

• Skill in developing performance metrics, risk indicators, and trend analytics.
• Ability to interpret control performance data and provide actionable insights.

Analytical Reporting & Communication

• Strong analytical skills to synthesize data and program reports into meaningful insights.
• Ability to prepare executive-level briefings summarizing fraud trends, risk maturity, and outcomes.

Risk Identification & Assessment

• Skill in conducting structured fraud risk assessments, including identifying vulnerabilities and exposure.
• Understanding of risk scoring methodologies.
• Ability to classify and describe mitigating controls (e.g. detective, preventive, IT, automated, manual).

Data Management & Documentation

• Ability to maintain comprehensive, accurate, and timely documentation in a fraud risk register.
• Skill in analyzing changing external and internal conditions which affect risk exposure.

Root Cause Analysis

• Ability to identify systemic issues and control weaknesses contributing to fraud risks.
• Competence in recommending targeted remediation strategies.

Control Design & Evaluation

• Ability to assess adequacy of existing controls and help design effective preventive and detective controls.
• Familiarity with internal control frameworks (e.g., COSO, GAO Green Book).

Crisis Management & Incident Response

• Ability to design and operationalize incident response plans for fraud events.
• Skill in defining escalation procedures and decision-making protocols during incidents.

Training Development & Facilitation

• Ability to design and deliver fraud awareness and prevention training tailored to various audiences.
• Skill in instructional design, adult learning principles, and facilitation of group discussions.

Fraud Awareness & Prevention Knowledge

• Strong knowledge of common fraud schemes, red flags, and investigative standards.
• Understanding of ethical considerations and equitable treatment in fraud prevention.

Communication & Influence

• Strong verbal and written communication skills for creating guidance, policies, and recommendations.
• Ability to persuade leadership and staff to adopt fraud management best practices.

Project Management

• Ability to manage multiple initiatives, deadlines, and stakeholder expectations effectively.

Preferred Qualifications:

A bachelor’s degree in accounting, finance, business/public administration, criminal justice, data analytics or related field.

One or more of the following certifications:

• Certified Fraud Examiner (CFE) certification.
• Certification in risk management.
• Lean Six Sigma Green Belt certification or similar.
• Certified Internal Auditor

Experience with the following:

• At least 5 years of experience in fraud risk management.
• Experience developing fraud mitigation programs.
• Experience working in a public sector or regulatory environment.
• Experience developing and managing fraud risk registers or similar tools.
• Experience conducting fraud assessments, controls and maturity model analysis.
• Familiarity with data analytics and visualization tools for fraud detection or reporting (e.g., Power BI, Tableau, Excel).

To be considered:

• Complete the online application in detail
• Attach a current resume'
• Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed
• Include three or more professional references with current contact information. Include a recent supervisor for at least one of the professional references.

Additional Information

This position has been designated as a user of Federal Tax Information (FTI) provided by the Internal Revenue Service (IRS).

In order to use this information you will need to: A) Pass the required background check which requires: 1) FBI national background check (fingerprinting required) 2) Local law enforcement check (places where you have lived, worked, or attended school for the last 5 years) 3) Verification of your ability to work in this country B) Be willing to follow the safeguarding requirements of IRS Publication 1075 and Revenue Administrative Policy 6.5.1.

The use of FTI provided by the IRS is tightly controlled and will only be disclosed to employees who have met the requirements above. Questions?

My name is Chuck Johnson and I am here to assist you with this amazing opportunity.

As a retired veteran and career state employee, I understand how important it is to find meaningful work, in an organization with strong values, a good culture, attractive benefits, and with a great work & life balance.

We have all of this at Revenue. Please feel free to reach out to me with any questions that you may have or with any help you may need.

My email is chuckj@dor.wa.gov, or if you prefer, you may contact me by phone at (360) 704-5737. To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22.

Please black out your social security number and date of birth before attaching.

The Department of Revenue is proud to be an equal opportunity employer.

We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731.

Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.