Foreclosure Fairness Program Specialist (COM 2)

Full Job Description

Foreclosure Fairness Program Specialist (COM 2)
At the Department of Commerce, we’re reimagining what’s possible in government. We’re builders, thinkers, and change-makers, working at the intersection of innovation, community, and impact. From unlocking critical funding to fueling inclusive economic growth, we’re turning big ideas into real-world solutions that uplift people and places.

Our agency’s strength lies in the diversity of our workforce and the breadth of the lived experiences and perspectives employees bring to the work.

We believe equity is not just a value but a practice, which is reflected in how we design programs, engage communities, and deliver outcomes.

We foster a workplace culture where curiosity is encouraged, bold thinking is welcomed, and collaboration drives our impact.

Let’s build what’s next, together.

The Housing Division (HD) partners with local governments, Tribes, housing authorities, nonprofits, and other organizations to develop and preserve affordable housing, promote individual and family self-sufficiency, and reduce adult and youth homelessness.

This position provides comprehensive operational, administrative, and technical support for the Foreclosure Fairness Program (FFP), with a primary focus on managing mediator certifications, processing mediation referrals, and maintaining accurate program records. This position ensures compliance with statutory requirements through accurate database management, eligibility determination, and mediator assignment. It also supports stakeholder communication, customer service, training coordination, fiscal tracking, and contributes to program improvements, policy updates, and legislative implementation. The role requires strong attention to detail, problem-solving, and the ability to work collaboratively with mediators, legal professionals, agency staff, and the public to uphold the objectives of the program and promote access to foreclosure mediation services.

Requirements

Qualifications

Required Position Qualifications:
Six (6) years of combined experience and/or education as described below:
Experience in affordable housing, housing finance, real estate/lending, community or economic development with a focus in two or more of the following areas:
• Banking/lending
• Asset Building Data entry and database maintenance
• Knowledge of foreclosure process in Washington State
• Technical writing including developing reports, procedures, training materials, etc.
• Customer Service
• Processing Foreclosure Fairness program applications and determining eligibility
• Providing technical program support and training

Education involves public administration, business, public policy, housing or related field. Qualifying education post High School or equivalent may be substituted year for year for experience.

Examples of how to qualify:
• 6 years of experience
• 5 years of experience and one year of education
• 4 years of experience and two years of education
• 3 years of experience and three years of education
• 2 years of experience and four years of education
• 1 year of experience and five years of education

Preferred/Desired Qualifications:
• Understanding of or experience working with foreclosure issues in Washington State.
• Understanding of or experience working with conflict resolution.
• Able to learn and use special programs such as GoToMeeting, Survey Monkey, and other Internet-based programs.

Required Position Competencies:• Demonstrates the ability to effectively listen to, process, and integrate guidance, feedback and direction from multiple individuals, including Program Manager, Program Supervisor, and cross-functional stakeholders.• Demonstrates the ability to read, comprehend, interpret, and appropriately apply statutes, regulations, and program requirements to ensure compliance, inform decision-making, and guide operational or policy implementation.• Demonstrates the ability to manage and respond to daily communications and intake requests, including emails, phone calls, referrals, and other inquiries—for the Foreclosure Fairness Program in a timely, organized, and customer-focused manner.• Ability to develop positive, productive, and respectful working relationships with clients, stakeholders, and co-workers.• Knowledge of and ability to interpret RCW 61.24 and applicable Washington State statutes related to the Foreclosure Fairness Program.

To be considered for this position, the following are needed:

• A complete and detailed online application.
• A cover letter (enter online).
• At least three professional references (enter online).

For questions about this recruitment, please contact our recruitment team via email: comrecruitment@commerce.wa.gov - please reference the job number in your message.

Additional Information

Work from Anywhere in Washington State
This position may be located anywhere within Washington State though occasional travel to a Commerce office building or in-state travel to attend events or meetings may be required. If selected, you will need to travel to pick up equipment and receive instruction. Many Commerce employees work remotely or have a hybrid schedule.

This recruitment may be used to fill future vacancies over the next 60 days.

Technical support is provided by NEOGOV, 855-524-5627 (can't log in, password or email issues, error messages). DES job seeker support may answer general questions regarding the recruiting system at careershelp@des.wa.gov.

Our Commitment to Equal Opportunity
The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may email Human Resources at Human.Resources@commerce.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Department of Commerce also offers a competitive benefits package including: medical and dental insurance benefits, retirement and deferred compensation plans, 11 paid holidays each year, 14-25 vacation days per year (depending on length of employment), 8 hours of sick leave per month (if full time employed), bereavement leave, an employee assistance program, as well as other benefits. Please see the Benefits Tab for more details.