Financial Aid Advisor/Verification Coordinator

Full Job Description

GJD-415470 11/25: THIS POSITION IS NON-CLASSIFIED

Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment. CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds.

Requirements

GENERAL SUMMARY

The Financial Aid Advisor/Verification Coordinator reports to the

Associate Director of Financial Aid Operations.

This position requires a highly functional knowledge of federal student aid eligibility regulation, exceptional analytical skills and exercises a high degree of professional judgment.

This position coordinates processing for all aid applications and verification processes received by the office in compliance with federal, state and institutional regulations, guidelines and procedures.

The Financial Aid Advisor/Verification Coordinator supports students, parents, and other financial aid office functions regarding application process, eligibility, analysis, budgeting, packaging and disbursement in compliance with federal, state, and institutional guidelines; and evaluates and analyzes complex eligibility and application requirements and resolves discrepancies.

This position is also responsible for annual review and implementing federal verification guidelines, and for resolving C flags, ISIR data corrections, rejected files and all ISIR loading processes.

PRIMARY DUTIES

The Verification Coordinator maintains expert knowledge of federal, state and institutional policies regarding all types of financial aid (i.e., Pell Grant, Colorado Student Grant, Stafford loans, etc.).

This individual resolves data integrity issues and discrepancies within the system independently. This position involves the financial aid verification process.

An in-depth understanding of the Free Application for Federal Student Aid (FAFSA) and required documentation is necessary.

This individual identifies and resolves issues with conflicting information between documents and the FAFSA.

They package financial aid awards based on needs-analysis, federal regulations, cost of attendance, and institutional budgets. This individual also processes all incoming ISIRs.

This position requires face-to face contact with a diverse population of students and advises both students and parents of the various aspects of financial aid (i.e., application procedures, verification documentation, scholarship and grant guidelines, federal and private loan conditions, Satisfactory Academic Progress requirements, etc.).

The Verification Coordinator is responsible for handling discrepancies in federal student aid eligibility, including C-flags, rejected ISIRs, comment codes, rejects and other issues related to ISIR and CPS processing.

This position does a great deal of independent investigation and resolution of student or application issues.

This is a high stress position which requires a mastery of complex regulations, meeting process goals and reporting progress to the supervisor. The Verification Coordinator job duties include:

Manages student aid eligibility issues, reporting and verification processes

• Analyze federal and state documentation and verification worksheets
• Evaluate original FAFSA application to resolve conflicting information
• Ensure compliance in student eligibility requirements
• Coordinate requests for additional information from students
• Maintain current written CCD procedures
• Report weekly statistics to Associate Director of Financial Aid Operations
• Recommend form updates as needed (in conjunction with Associate Director of Operations)
• Process ISIR corrections
• Serve on the Professional Judgment Committee
• Process Income Adjustment Appeals
• Monitor and resolve issues with discrepancy reports
• Investigate potential fraud and fraud referrals

Processes ISIRs

• Resolve C-flag, rejects and comment code.
• Coordinate data load processes, including batch posting and suspense files.

Advising Students

• Assist students and parents with application and eligibility requirements.
• Provides exceptional customer service in-person or via email/phone.

Banner Usage

• Run daily reports for ready-for-review, C-flags, discrepancy, data load

Interacts with other agencies and CCD departments (CCCS, DOE, other institutions of higher education)

• Conduct and attend professional training to maintain program integrity

Other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS: Any equivalent combination of education, experience, knowledge, skills, and abilities.

Education:(Minimum/Required)

Associate degree in Business, Education, Social Sciences, Accounting, or a related field.

Experience: :(Minimum/Required)

Two (2) years of hands-on experience working in a college/university Financial Aid office performing:

• FAFSA review and needs analysis
• Verification processing
• ISIR review and correction
• Resolving C-flags, comment codes, and rejected applications
• Packaging aid and/or awarding

Education: (Preferred)

Bachelor’s degree

Knowledge/Skills/Abilities: (Minimum/Required)

• Commitment to quality customer service.
• Strong oral and written communication skills.
• Strong attention to detail.
• Ability to handle numerous complex and routine tasks simultaneously.
• Human relations skills.
• Ability to work with a diverse group of individuals.
• Ability to work with complex long and short-range concurrent planning for overlapping aid years.
• Ability to accommodate some weekend and evening hours.
• Working knowledge of Banner Financial Aid software.

Technical Skills: (Required)

Experience using financial aid systems such as:

• COD
• FAA Access
• NSLDS
• EdConnect
• Regent
• Cognos
• Banner

Other Considerations

Ability to work in a high-volume, multi-tasked area, and dealing with a large diverse population of students. Should possess high energy, attention to detail, and the ability to organize effectively. Must be available to work during peak periods based on job responsibilities and college calendar.

Additional Information

Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues.

When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population.

At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students.

If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program.

CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

For a complete review of the benefits we offer, please click on the following link:

https://drive.google.com/file/d/1COuMZUvUnWuK9uoXKd1EOyFLhlJzG0G-/view

SELECTION PROCESS

Preliminary screening will be made on the basis of completed application packet submitted by candidate.

Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under “Minimum Qualifications”; an online application; resume; and transcripts.

All candidates, including current Community College of Denver employees must submit a complete application packet which includes all materials listed above.

Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully.

Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews.

All application materials become the property of Community College of Denver and cannot be copied.

APPLICATION PROCEDURES:

Interested applicants must submit a complete application packet at https://www.schooljobs.com/careers/ccd which includes:

1. Electronic Application, Click ‘New Resume’ at the bottom of this page
2. Cover Letter
3. Resume
4. References - Names, phone numbers, addresses, & email addresses of three professional references
5. Copies of transcripts, unofficial preferred
6. Copies of appropriate credentials, if applicable

**All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts

***Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered.

Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency.