Family Support Specialist - Human Services - BFA - Kanawha Co.
State of West Virginia
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Posted: February 2, 2026 (0 days ago)
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Family Support Specialist - Human Services - BFA - Kanawha Co.
State of West Virginia
HUMAN SERVICES - BFA - Region 2 - Kanawha
Location
West Virginia, 25305
Salary
$34,247 - $58,936
per year
Type
Full Time
More Social Services jobs →Closes
February 18, 2026More State jobs →
Job Description
Summary
This job involves helping families in need by checking if they qualify for financial aid programs like TANF, guiding them toward self-sufficiency through services and job goals, and connecting them with community resources.
A good fit would be someone with a background in social work or customer service who enjoys interviewing people, solving problems, and supporting others in tough situations.
It requires travel within the county and a focus on accurate, policy-driven work.
Key Requirements
- Bachelor's degree from an accredited college or university, or equivalent combination of education and relevant experience
- One year of paid experience in interviewing clients or the public and evaluating data against standards
- Experience helping troubled individuals or families toward social development
- Valid driver's license and access to reliable transportation for required travel
- Ability to conduct telephone and face-to-face interviews accurately
- Skills in analyzing aptitude tests and developing employment goals
- Adherence to Office of Family Assistance policies and program requirements
Full Job Description
Under general supervision, perform work at the full-performance level by determining eligibility for all TANF and economic service programs accurately and efficiently. Assist clients in becoming self-sufficient via department services and community programs. Complete assessments and activity placements. Must process applications and conduct telephone and face-to-face interviews within program requirements. Analyze and interpret aptitude test results to direct the development of employment goals for applicants. Make referrals to appropriate agencies when necessary. Work must adhere to policies outlines by the Office of Family Assistance. Employee must possess a valid driver’s license and must have access to transportation for required travel. Performs related work as required.Kanawha County
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Qualifications
Training: A bachelor's degree from an accredited college or university.Substitution: Any combination of college training and/or full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development may substitute for the required training on a year-for-year basis.
Experience: One year of full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development.
Additional Information
Probationary period of 1 yr.
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