FACILITIES SERVICES ASSISTANT (OA)

Full Job Description

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose for each grade is listed with the duties in the Duties section.

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions GS-05 SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-04, or equivalent in other pay systems.

Examples of specialized experience includes knowledge of facility maintenance control methods, Recurring Work Programs (RWP) and procedures as they pertain to TRIRIGA.

Knowledge of format, rules, procedures and operations applicable to clerical assignments to prepare/review routine correspondence/reports, screen telephone calls and visitors, maintain files/records, review and process mail, and perform clerical procedures to arrange a variety of material from different sources and other administrative work of organization.

Knowledge of regulations, procedures, and policies related to records maintenance and documentation OR EDUCATION: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

You must provide a copy of your transcripts OR COMBINATION OF EXPERIENCE & EDUCATION: A combination of education and experience as described above may be used to qualify for this position.

You must provide a copy of your transcripts GS-06 SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems.

Examples of specialized experience includes knowledge of governing Civil Engineer (CE) regulations, policies, and instructions and extensive knowledge of CE craft/trades, concepts, principles, and techniques for application of work control, work scheduling, work order prioritization, labor inputs, report retrievals, and customer service.

Knowledge of facility maintenance control methods, Recurring Work Programs (RWP), CE organization and shops and the ability to dispatch the type of crafts required to respond to emergency situations.

Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs.

Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.

GS-06 FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-­grade requirements to be considered eligible.

One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

GS-07 SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems.

Examples of specialized experience includes knowledge of CES Work Control, Customer Service, and Service Call procedures.

Knowledge of CE's work centers and type of work performed by each, Air Force Instructions, practices, and procedures pertaining to CE operations.

Knowledge of TRIRIGA automated data processing concepts, system capabilities, and economic usage to effectively accomplish assigned functions.

Extensive knowledge of rules, procedures, and operations applicable to real property management.

GS-07 FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-­grade requirements to be considered eligible.

One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

GS-05 KNOWLEDGE, SKILLS & ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of facility maintenance control methods, Recurring Work Programs (RWP) and procedures as they pertain to TRIRIGA.

Knowledge of format, rules, procedures and operations applicable to clerical assignments to prepare/review routine correspondence/reports, screen telephone calls and visitors, maintain files/records, review and process mail, and perform clerical procedures to arrange a variety of material from different sources and other administrative work of organization.

Skill in typing: a qualified typist is required to operate personal computer. Ability to locate, assembles, and composes information for routine reports, inquiries, and non-technical correspondence.

Ability to communicate effectively, both orally and writing, using tact and courtesy.

Knowledge of regulations, procedures, and policies related to records maintenance and documentation GS-06 KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of governing Civil Engineer (CE) regulations, policies, and instructions and extensive knowledge of CE craft/trades, concepts, principles, and techniques for application of work control, work scheduling, work order prioritization, labor inputs, report retrievals, and customer service.

Knowledge of facility maintenance control methods, Recurring Work Programs (RWP).

Knowledge of CE organization and shops and the ability to dispatch the type of crafts required to respond to emergency situations.

Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs.

Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.

Qualified typist is required GS-07 KNOWLEDGE, SKILLS & ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of CES Work Control, Customer Service, and Service Call procedures.

Knowledge of CE's work centers and type of work performed by each, Air Force Instructions, practices, and procedures pertaining to CE operations.

Knowledge of TRIRIGA automated data processing concepts, system capabilities, & economic usage to effectively accomplish assigned functions.

Extensive knowledge of rules, procedures, and operations applicable to real property management.

Ability to communicate effectively, both orally and in writing, clearly, concisely, and with technical accuracy and maintain good working relations.

Ability to plan and organize work assignments to include determining resources required to accomplish the mission, apply safety, security, and environmental standards, regulations and requirements Major Duties:

GS-05 The primary purpose of this position is: To serve as a GS-1603-05 Facility Services Assistant (OA) in a developmental capacity monitoring and operating all computers and peripheral devices associated with scheduling work, work in progress, and record job information, also adjust and coordinate changing schedule assignments for Civil Engineering Operations Squadron.

Performs developmental assignments.

Receives phoned in calls or in person service orders or work requests, processes service order/work requests/labor and equipment, and determines initial response classification (i.e., emergency, urgent, routine) Receives and maintains strict control of work requests submitted.

Reviews work requests for sufficiency and administrative requirements.

Assists Engineering Operations staff by reviewing data generated by the IFS-M to identify expenditures of funds on service orders and to identify trends involving individual requests for work accomplishment.

Providing customer service initializes the coordination effort in providing information or work requirements.

Maintain accurate Supply information in CEMAS on purchasing, issues and suspense's pre-approved materials voucher and assorted tools for various Self-Help projects.

GS-06 The primary purpose of this position is: To serve as a GS-1603-06 Facility Service Assistant OA) in developmental capacity monitoring and operate all computers and peripheral devices associated with scheduling work, work in progress, record job information, and adjust and coordinate changing schedule assignments.

Performs developmental assignments. Responsible for the daily controlling and scheduling of work for all shops.

Receives and reviews all Civil Engineer work requests (AF Form 33) and direct schedule work requests to determine propriety of request and priority.

Maintains control of all work requests and work orders in the TRIRIGA. Provides quality customer service and establishes good working relationships with all employees and co- workers.

For GS-07 The primary purpose of this position is: To program, schedule, and control work orders in appropriate work areas considering priority of work and the availability of material, manpower, equipment, and to coordinate work requiring the efforts of numerous functions.

Acts as the front-line CE customer interface in receiving, reviewing, and defining appropriate work classification, priorities, and processing all Civil Engineering (CE) service requests and transitioning them to TRIRIGA work tasks.

Ensures the work assignments are accomplished in accordance with the appropriate regulations and within established timeframes Responsible for receiving, reviewing, and processing all Civil Engineering Service Requests/Work Tasks and facility files associated with all work performed in facilities.

Assists in maintaining and revising the Facility Manager (FM) listing to ensure current primary and alternates are assigned as required.