Executive Director, Enterprise Infrastructure and Operations

Full Job Description

Organizational Location: This position is with the Department of Homeland Security; within U.S. Customs and Border Protection; in Enterprise Services; in the Office of Information and Technology.

For more information about U.S. Customs and Border Protection, please visit https://www.cbp.gov/about.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Candidates will not be hired based on their race, sex, color, religion, or national origin.

As a basic requirement, applicants must demonstrate progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under the Technical Qualifications and Executive Core Qualifications listed below.

Typically, experience of this nature will have been gained at or above the equivalent of the GS-15 grade level in the Federal service or its equivalent with state and local government, the private sector, or non-governmental organizations.

To meet the minimum qualification requirements for this position, you must show that you possess the five Executive Core Qualifications (ECQs) and the Technical Qualifications (TQs) listed below.

We recommend that your resume emphasize your level of responsibilities, the scope and complexity of programs managed, and your program accomplishments, including results of your actions.

The application process used to recruit for this position is RESUME-ONLY. YOUR RESUME MUST NOT EXCEED 2 PAGES.

Any resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified.

There is NO requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs) or the Technical Qualifications (TQs).

TECHNICAL QUALIFICATIONS (TQs): Your resume should demonstrate accomplishments that would satisfy the technical qualifications.

TQ 1: Expert knowledge and skill in overseeing large, complex enterprise infrastructure and network engineering functions (i.e., a minimum of a data center); applying analytical and evaluative techniques for developing new or modified approaches or procedures; and identifying, evaluating, and recommending solutions to complex issues and/or problems in a dynamic and fast-moving environment for national level systems.

EXECUTIVE CORE QUALIFICATIONS (ECQs): In addition to the Technical Qualification Requirements listed above, all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs.

If your 2-page resume does not reflect demonstrated evidence of the ECQs and TQs, you may not receive further consideration for the position.

ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding: This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people.

ECQ 2: Driving Efficiency: This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades.

ECQ 3: Merit and Competence: This core qualification involves demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality.

ECQ 4: Leading People: This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture.

This includes, when necessary, the ability to lead people through change and to hold individuals accountable.

ECQ 5: Achieving Results: This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors.

FAILURE TO MEET OR FULLY ADDRESS EACH EXECUTIVE CORE QUALIFICATION AND TECHNICAL QUALIFICATION IN THE RESUME WILL ELIMINATE A CANDIDATE FROM FURTHER CONSIDERATION.

If you are a member of the SES or have been certified through successful participation in an OPM-approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligibility, you do not need to respond to the ECQs.

Instead, you must attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES. Major Duties:

As the Executive Director of Enterprise Infrastructure and Operations Directorate, you will serve as a principal advisor to the Deputy Assistant Commissioner (DAC), Infrastructure and Support Services (ISS), Office of Information and Technology (OIT).

This role provides comprehensive technical support to U.S. Customs and Border Protection (CBP) in areas such as enterprise network design, data management, engineering, and applied technology.

You will be responsible for driving innovation, promoting collaboration, and ensuring secure, reliable, and resilient communication capabilities, connectivity, and data integrity to meet CBP's mission requirements.

The directorate creates an integrated environment to deliver 24x7 support services to CBP personnel, other government agencies, and external partners.

The directorate is also responsible for the architecture, design, implementation, management, and operational support of CBP's enterprise IT infrastructure, including networks, data, and critical operational systems across all field locations, supporting over 67,000 end users.

Major duties include: Providing top-level management direction in planning, implementing, and evaluating long-range enterprise infrastructure, network management, data management, and field technical support, aligning with CBP's strategic mission.

Formulating strategic vision and managing daily operations to ensure 24x7 monitoring and support for CBP's operational systems and IT infrastructure, adapting to the rapidly changing CBP mission.

Managing critical IT components such as the Network Operations Center, Technical Operations Center, IT Enterprise Operations Center, Data Centers, and hybrid Cloud, ensuring continuous program monitoring and management to meet CBP operational requirements cost-effectively.

Leading OIT in the development, updates, and implementation of CBP-wide IT strategic plans, ensuring alignment with overarching CBP and DHS strategic objectives.

Providing strategic oversight and execution of long-term IT initiatives to advance CBP's business goals and integrate cross-functional solutions.

For an overview of the diverse responsibilities CBP carries out within the Government, visit our website at cbp.gov.