Exceptional Family Member Program Manager NF4 RFT

Full Job Description

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!

MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.

We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

A four year degree in Human Services or a related field.

Four years of knowledge and experience that demonstrates skill to independently oversee day-to-day operation of an Exceptional Family Member Program; monitor a case management system, review and recommend approval or disapproval of related program plans and materials; analyze and develop proposals or provisions in terms of impact on program resource requirements; develop new and revise operating procedures and standards to incorporate provisions that affect operating activities and requirements; conduct reviews of the administration and operation of the program and provide subject matter advice.

Skill to supervise employees in the accomplishment of work. Knowledge of human services principles and practices pertaining to individual and family needs, and problems in relation to social patterns.

Knowledge of military family support programs and the related mission of readiness and retention.

Knowledge of and familiarity with agencies, related resource offices, medical and recreational facilities, community services agencies and private organizations that can provide support to the EFMP.

Major Duties:

Manages and serves as the installation subject matter expert of the Exceptional Family Member Program.

Oversees the EFMP case management system and ensures effective exchange of resource information and support between staff and EFMP families.

Oversees facilitation and coordination of resources between agencies, related resource offices, medical and recreational facilities, community services agencies and private organizations with emphasis on improving services.

Serves as the Program Manager to independently oversee day-to-day operation of the EFMP ongoing program that encompasses mission, function, operation, activity, laws, rules and regulations authorized and funded by the agency.

Determines appropriate products or services for customers and defines program scope, requirements and deliverables.

Develops, modifies or provides input to project plans and implements program plans to meet objectives. Coordinates and integrates project activities. Manages leads or administers project resources.

Conducts presentations or briefings on all aspects of the program. Participates in phased, milestone and final program reviews. Identifies program documentation requirements or procedures.

Develops and implements program marketing plans. Conducts a quarterly Special Needs Forum, open to family members to address needs and concerns.

Participates in the Special Needs Evaluation and Review Team (SNERT) per Marine Corps Order 1754.4B. Manages the installation EFMP Respite Care Program.

Assesses program operations and monitors progress toward organization goals and evaluates and makes adjustments to improve the program.

Develops minimum standards governing the EFMP program, policy, procedures and personnel.

Ensures the EFMP is in Compliance with the IG AIRS checklist, Internal Control Reviews and meets related inspection requirements.

Maintains extensive contact with other program managers and officials of other related agencies and organizations to: resolve problems, negotiate agreements, advise on and render technical assistance in areas such as changes or improvements in program objectives, utilizing facilities and staff, redirecting programs to provide more efficient and effective service, developing new or revised curricula and programs for staff development and developing and installing reporting systems.

May supervise the EFMP Case Worker, EFMP Training, Education and Outreach Specialist and EFMP Administrative Assistant.

Develops and analyzes data to be used in preparing analytical and interpretative reports and guides of EFMP program operation.

Selects appropriate techniques for data collection to identify aspects of successful program operations.

Selects successful methods and techniques used by other local officials (federal, state, local) and adapts and extends methods and techniques into new patterns to solve problems.

This is a white-collar position where occasional lifting up to 20 lbs may be required.