Exceptional Family Member Program Case Liaison

Full Job Description

This position is assigned to the Fleet and Family Support Center. NAS Oceana, N91.

The primary purpose of this position is to serve as the installation non-clinical case worker for the Exceptional Family Member Program (EFMP).

Serves as liaison to and works closely with health care professionals on provision of available services and resources at the command to ensure best possible care in accordance with community, national and Navy standards.

Assists in identification of community resources. Basic Requirement: A degree in behavioral or social science or related field appropriate to the position.

OR A combination of education and experience that provided knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

OR Four years of appropriate experience that demonstrated acquired knowledge of one more or more of the behavioral or social sciences equivalent to a major in the field.

Minimum Requirements: Two (2) years of progressively higher level graduate education leading to a master's degree or master's or equivalent graduate degree.

OR Two (2) years of specialized experience working in a case management capacity with families who have members with special needs. Major Duties:

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position.

Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Programmatic duties comprise 40% of incumbent's time and include but are not limited to: Implements the Exceptional Family Member Program (EFMP) in the assigned Area of Responsibility (AOR) and conducts ongoing assessment of its consistency and effectiveness.

Identifies program needs, and challenges and presents recommendations and assistance to influence policy compliance issues.

Stays abreast of Department of the Navy (DON), SECNAV, OPNAV, and CNIC policies and interprets/articulates their meaning, priorities and intent.

Interfaces with service members and their families to identify resources and services to promote availability of EFMP to support individual needs; assisting families in assertively pursuing rights to resources available to them.

Collaborates with eligible families to coordinate use of the Navy services, such as Respite Care and Priority Housing.

Works in concert with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance.

Training duties comprise 20% of incumbent's time and include but are not limited to: Participates in coordination and execution of special needs camps, support groups for EFMP families, special events and workshops coordinated by the EFMP.

Ensures command EFMP personnel are properly trained to provide briefings to commands that include eligibility, maintaining confidentiality, and available support services.

Develops, updates and maintains installation EFMP education, outreach and public affairs programs, to include awareness briefings for command, unit, community organizations, individuals and families and distinguished visitors.

Maintains personal records of staff training completion for review by the respective manager.

Case Management duties comprise 40% of incumbent's time and include but are not limited to: Communicates directly with each assigned EFMP family case upon notification of assignment to offer support services.

Interviews and assesses individual client and family circumstances upon and during enrollment to identify and evaluate their special needs and situational stressors, determine services for appropriate assistance, provide tailored guidance and updated information on services to improve quality of life and track progress of activity.

Maintains a case file for each assigned EFMP family that includes the Installation Support Privacy Consent Form and detailed contact notes.

Documents and maintains current records in the Fleet and Family Support Management Information System (FFSMIS), as required.

Participates in meetings between military families and special needs support professionals to develop the Individual Education Plan (IEP).

Screens, updates and retains all required forms and other supporting documentation related to case evaluation and assessment in accordance with regulatory and policy guidance as established by DOD and Navy.

Participates in the maintenance and development of a library of special needs educational, referral and resource materials.

Tracks the status of the EFMP within their AOR to include family circumstances, areas needing improvement, effectiveness of activity progress, and provides updated information on services to improve quality of life.