Events Service Representative, Senior

Full Job Description

About Seattle Center:

Seattle Center is the region's premier civic, arts and family gathering place in the core of our city and region, home to more than 30 arts, cultural, and entertainment organizations, family attractions, and tourist amenities.

Our mission is to create exceptional events, experiences, and environments that delight and inspire the human spirit to build stronger communities.

Seattle Center expanded its role recently beyond our well-known 74-acre campus, to serve as the City’s lead for operating Seattle’s new Waterfront Park, a series of new public spaces on Seattle’s downtown waterfront between Pioneer Square and the Seattle Aquarium.

As a department of the City of Seattle, Seattle Center contributes to the quality of life for Seattle residents—and the region's economy and image as its top visitor destination.

About McCaw Hall:

McCaw Hall is a world-class, 3,000 seat multi-theater performing arts center hosting over 500 events and over 450,000 patron visits annually.

Owned by the City of Seattle and operated by Seattle Center, McCaw Hall is managed in accordance with a unique Operating Agreement with its resident tenants, Pacific Northwest Ballet and Seattle Opera.

McCaw Hall’s Operating Agreement provides its resident tenants with on-going oversight and shared responsibility for the Hall’s annual budget and operations.

About this position:

McCaw Hall seeks a competent professional to provide oversight and event management for a variety of events.

This position will prepare event service orders, ensure client compliance with conditions of contract agreements as well as review and communicate event information to operational staff.

This position reports to the McCaw Hall General Manager.

Requirements

Here is more of what you will be doing:

• Analyze and determine event specific client event requirements.
• Inform clients about McCaw Hall and Seattle Center policies, procedures, requirements, resources and associated costs relating to their event.
• Ensure that Seattle Center staff have timely, complete and accurate event schedules and requirements.
• Coordinate and direct Seattle Center personnel engaged in providing event services and support including stage, sound, maintenance and admissions staff.
• Act as event liaison with Seattle Police and Fire Departments.
• Respond to and resolve non-routine client concerns and problems.
• Create pre-event cost estimates, create event orders and post event labor and equipment bills, and disseminate information to the applicable Seattle Center departments.
• Serve as McCaw Hall Manager on Duty for events as assigned.
• Work effectively in strong cross-functional relationships within Seattle Center and with our Resident Tenants (the Pacific Northwest Ballet and the Seattle Opera).
• Participate in Event Management planning and take responsibility for assigned special projects and facility initiatives.
• Serve as a Seattle Center Duty Manager.

Note: This job advertisement is not designed to cover or contain the comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change as conditions require.

Qualifications

Minimum Qualifications:

Bachelor’s degree in Theatre Arts, Business Administration, Facility Management or a related field and three years of increasingly responsible professional management experience, preferably in the theatre arts, live entertainment and/or corporate meeting business, (or an equivalent combination of education and/or experience.)

The most successful candidates will possess the following:

• In-depth knowledge of and experience in professional performing arts and/or event management, including extensive experience managing professional stage productions and/or complex, high profile events for a range of facilities and organizations.
• Seasoned, organized, unflappable professional who can multi-task and is adept at problem solving under pressure
• 3 years experience working in a union environment.
• Proven ability to function effectively in a collaborative, interdependent team environment
• Proven ability to build and manage long term relationships and effectively collaborate with a wide range of individuals while interacting in a positive, respectful and productive manner.
• Excellent computer skills, including Word, Excel and CAD or Visio
• Ability to learn and use in-house event management system (Momentus)
• Excellent oral and written communication skills, organizational skills and attention to detail.
• Excellent customer service skills and a passion for the performing arts.

WorkEnvironment/Conditions:

• Requires extended periods of walking and standing, the ability to climb stairs and, on occasion, move rapidly in response to situations requiring immediate attention.
• Must be willing to work evenings, weekends and holidays.
• Variable hours depending on event schedule.

Additional Information

The full pay range for this step-progression position is $47.39 – $55.19 per hour. New employees begin at Step 1 of the pay progression, which is $47.39 hourly. Current City employees’ starting rate of pay will be based on Personnel Rules regarding promotions.

How to Apply:

Applications will be accepted for this position until 4:00 pm Pacific Time on Tuesday, February 10, 2026. To be considered for this position, in addition to completing your application fully, please attach:

• A PDF of your current resume
• Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application.

Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

IMPORTANT NOTE: To align with our commitment to equity and the City of Seattle's Race and Social Justice Initiative, Seattle Center is collecting cover letters and resumes without personal identifiers to achieve a blind screening process.

Why work at the City?

The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism.

Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same.

To cultivate an antiracist culture, we seek employees who will engage in dismantling racist policies and procedures, unlearn the way things have always been done, and create and provide equitable processes and services.

Seattle Office of Civil Rights)

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans

For helpful tips on the application process and recruitment process: Working at the City - Human Resources | seattle.gov. Application, Resume, and Interviewing Tips